Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Andergrove
Publié le 9 sept. 2024 sur Lastminute
Good location, easy to get to everywhere. Room was not properly cleaned with bugs in the light fittings, dust build up on edges of carpets in bedrooms, dirt and food scraps under the furniture, only one tea bag for a family of four over night, fridge/freezer needed defrosting, bathroom had an old peeling toilet seat, basin tap was wobbly and sprayed water from the side of the tap, stained sink, broken floor tiles and grout missing out of the shower. For $217 for the night, I expect it to be cleaned properly at the very least. For a family studio aswell, it only had a little two seater couch. Restaurant only available during the week, room service over weekends pointless booking there for the extras, restaurant closed, pool area very plain and uninviting. Not worth the extra money spent.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Kind regards Blackwater Motor Inn Management, Gestion de l’hôtel
Hi Emily, Thankyou for bringing this to our attention. We truly appreciate your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive for excellence, and it seems you feel we didn’t provide that.As you can appreciate the room is not big enough to have large lounges and furniture. We provide as much seating as possible within this room. Our rooms are cleaned daily. We have addressed the cleaning issues with our team to ensure this doesn’t happen again. We have not had a restaurant onsite for over 2 years. If you would like to discuss these issues further, please contact our friendly team via email or phone, they will be happy to discuss. We value your business and hope you can give us another chance on your next visit to Blackwater.
par un voyageur
Nice motel
Publié le 2 mars 2024 sur HotelsVery nice place to stay. Will stay here again. Great staff all friendly and helpful.
par un voyageur
Publié le 28 févr. 2024 sur Wotif
I liked the room, the only negative was the pillows smelt like they had no been washed, only complaint
par un voyageur
Publié le 3 nov. 2023 sur Expedia
Probably what you would expect, simple room, bathroom ok. Blackwater not really a place to visit unless you need to. Nothing great nearby for food.
par un voyageur
Clean, Comfortable and Quiet.
Publié le 11 oct. 2023 sur HotelsThe room was clean, comfortable and quiet. Perfect for a quick stop in before a long day at work the next day. The staff are friendly and super helpful. I won’t hesitate to stay here again next time I’m in Blackwater.
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Tee, Gestion de l’hôtel
Hi Caitlin,Thank you for your kind review. We are glad you enjoyed your stay. Hope to see you again in the future :)
par un voyageur
Publié le 25 juill. 2023 sur Lastminute
Clean
par un voyageur
Publié le 5 juill. 2023 sur Wotif
Decor was tasteful and beautiful allowing us to relax. Everything was very clean and modern. It was off the highway allowing for a quiet night and good sleep. Staff were friendly. Beds were comfortable.
Commentaires de Gestion de l’hôtel
8 juill. 2023 par Tee, Gestion de l’hôtel
Thank you for your lovely review. Glad you enjoyed your stay. Hope to see you again soon.
par un voyageur
Publié le 22 juin 2023 sur Wotif
Not happy with narrative with motel and wotif
par un voyageur
Publié le 1 juin 2023 sur Expedia
Information needs to be updated across all websites to reflect current services. Restaurant is permanently closed and there is no buffet breakfast available but they are still listed as features. This is very misleading as is a deciding factor when comparing motels. Reception hours also differ from those advertised.
Staff were very friendly. Quite noisey with workers drinking and gathering outside rooms.
par un voyageur
Publié le 1 juin 2023 sur Expedia
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