Ratings based on 406 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 29, 2024
Comment from Hotel Management
Oct. 29, 2024 by Jaime, Hotel Management
Hello John, we truly apologize for any issues you have endured. We will be forwarding your feedback to our office team for immediate review and follow up.
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 29, 2024 by Jaime, Hotel Management
Dear Dane, thank you for your wonderful feedback. We hope to host you again on your return with us. Have a safe and blessed return trip back home
by A traveller
Posted Sep. 28, 2024 on Hotels
Friendly check in. Room was not as expected, not clean in bathroom and in need of maintenance. Lobby looks good but room didn’t. Disappointing.
Comment from Hotel Management
Sep. 29, 2024 by Jaime, Hotel Management
Dear Deb, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. Have a safe and blessed return trip home
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Jaime, Hotel Management
Hello Robert, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding your comment to our office team for immediate review and follow up. Have a safe and blessed trip back home
by A traveller from South Gate
Posted Sep. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 23, 2024 by Sarin, Hotel Management
Brenda, We are so glad you enjoyed your stay with us. We can not wait to have you return.
by A traveller
Posted Sep. 22, 2024 on Hotels
When I booked this room the photos online looked good and matched the room however the beds were not comfortable at all. The floor would have been slightly less comfortable. The first morning the sink would not drain and they assured me they would fix it. So when I got to the room that night and it was still holding the same water I made up my mind.
I had booked it for 7 days but after the 2nd night I checked out.
Comment from Hotel Management
Sep. 22, 2024 by Jaime, Hotel Management
Dear Kevin, we truly apologize for any issues you have endured while at your stay with us. We will be forwarding your comments to our office team for immediate review and follow up. May God Bless you always.
by A traveller
Posted Sep. 13, 2024 on Hotels
There was a dead moth and dead beetle on our bathroom floor. The rest of the carpeted floor was dirty also. Beds are VERY hard - slept on better in Guatemala. Fitness room is a joke - none of the equipment was in working order. Both ice machines in the hotel were “out of order”. Breakfast options were not appetizing. Check-in staff was rude and unfriendly.
Comment from Hotel Management
Sep. 22, 2024 by Jaime, Hotel Management
Dear Tamara, we truly apologize for any issues you have endured while at you stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. God Bless you always.
by A traveller
Posted Sep. 4, 2024 on Expedia
I was disappointed in the condition of the property. The room wasn’t really dirty, but certainly not fresh, and the general condition was not attractive. The walls were not finished well. There were piles of rocks along the sidewalks and standing water outside in some areas. The lobby and breakfast area need to be redecorated or at the least refreshed, and there is an open room near the lobby that seems to have as its function to hold stacks of unused chairs. When I left my room to go to my car, the door did not latch. I could not switch from AC to heat during the night without a smell of burning dust. I felt like this property needed attention and that it was not living up to the Wyndham name.
Comment from Hotel Management
Sep. 5, 2024 by Jaime, Hotel Management
Hello Lois ,we truly apologize for any issues you have endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. Have a safe and happy return home. God Bless you always.
by A traveller
Posted Aug. 29, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Jaime, Hotel Management
Hello Anonymous, thank you for you honest feeback. We hope to see you again real soon with us. Have a safe and happy travels back home. God Bless you always.
by A traveller
Posted Aug. 14, 2024 on Expedia
The breakfast could use a lot of improvement. Eggs were not good. The cooking area was not a kitchen at all.
The staff was very friendly and we appreciated that.
Comment from Hotel Management
Aug. 15, 2024 by Jaime, Hotel Management
Hello Lori, thank you for your wonderful feedback. We hope to host you again on your next return with us. Have a safe and excellent return home. God Bless you always
