Avis Ellis House - "Very cute, clean and quaint!"

Thank you for taking the time to share your review with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the presence of dead bugs. Your feedback is invaluable as it helps us identify areas where we can improve our services. We want to address your concerns by informing you that the AC unit, unfortunately, experienced a malfunction and was awaiting repairs for several days just before your arrival. This unexpected issue led to an unfavorable environment, which may have attracted insects or a musty smell. Please rest assured that we have resolved the AC unit problem and taken the necessary steps to ensure it functions optimally for our future guests. Moreover, we appreciate you bringing the performance of our new housekeepers to our attention. As a result of your feedback, we have provided them with additional training to enhance their skills and awareness to detail. We strive to maintain high standards of cleanliness, and your comment has helped us to reinforce this commitment. Once again, we apologize for any inconvenience you experienced, and we are grateful for your understanding. We are glad that we could accommodate your stay, despite the challenges you encountered. It is our goal to provide a comfortable and enjoyable experience for all our guests, and we appreciate your patience and cooperation. We would love the opportunity to make it up to you in the future and show you the improvements we have made based on your feedback. Should you decide to stay with us again, please do not hesitate to contact us directly, and we will ensure that your next visit exceeds your expectations. Thank you again for bringing these matters to our attention. We truly value your feedback and look forward to serving you better.