Note fondée sur 666 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024
The hotel staff was great and accommodating! The only lower scores I gave were because of the other guests. The hotel was loud and we did not sleep well. Adult males were pacing the halls and walking in and out of rooms to go back and forth all night long.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for the generous rating and for taking the time to post your review. Our staff is committed to providing great service, and they will be happy to know their efforts helped make your stay a great one. However, we are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur de Lincoln Park
Publié le 14 août 2024 sur Expedia
Fue una gran experiencia estando en este hotel
par un voyageur
Publié le 11 août 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ligia, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding your recent visit. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur de Buffalo Grove
Publié le 29 juill. 2024 sur Expedia
its room floors weren’t mopped or vacuumed
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mehul, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 juill. 2024 sur Expedia
We have stayed several times. It is clean and the staff is friendly.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Danielle, Thank you for making Extended Stay America your home away from home. We are thrilled when a guest chooses our hotel over others for a repeat stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting your visit, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management
par un voyageur
Publié le 16 juill. 2024 sur Hotels
The smell of the hotel, both when you first walked in and in the room, was so awful it made it very hard to relax and enjoy the stay, unfortunately.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Elevator was unreliable. Breakfast was non existent. Staff needs more training.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dean, Thank you for your review of our hotel. We are sorry for the issues you encountered while using the elevator. We also regret any service issues you experienced and that our breakfast did not meet your expectations. We appreciate your feedback and suggestions and apologize for the inconvenience and frustration caused. We hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Home away from home preview
Publié le 12 juill. 2024 sur HotelsQuick overnight trip. Very cozy and efficient thanks for the hospitality
