Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Eden,Thank you for staying with us. I noticed your stay wasn't a 10/10. What can we do to improve future stays?
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Pleasant stay - good housekeeping staff!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Alan,We appreciate the kind words. We noticed that your stay wasn't a 5/5. What can we do to improve future stays?
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Room was filthy; bathtub especially. Few amenities in room.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Jari,I'm sorry to hear that. I noticed you stated few amenities in room. Aside from more detailed cleaning, what else can we do to improve future stays?
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Never a good start when you check into a room and twenty minutes later someone else has a key to your room and comes in as the hotel gave you both the same room. Very scary and unsafe. When asked the front desk they said “it happens”. Also bar open but no bartender as they said they were in a meeting with the GM.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kaleb, Gestion de l’hôtel
Good Evening,I'm sorry to hear that. It doesn't, "Just happen." We will be giving our front desk crew additional training to ensure this doesn't happen in the future. We are also in the process of training more individuals with liquor licenses so that we can have the bar open on a more regular basis. Was there anything else you noticed that we could do to improve future stays?
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Joseph,Thank you so much for staying with us and giving us a high rating. We noticed that your stay was not a 5/5. What can we do to improve future stays and reach that 5/5?
par un voyageur de Angola
Publié le 18 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Mark,Thank you for staying with us and we appreciate the high review. That said, we did notice it wasn't a 5/5. What can we do to ensure future stays are meeting all expectations?
par un voyageur
Publié le 16 sept. 2024 sur Hotels
All terrific save one thing: the room door stick and the only way to close them is loudly. One of our pet peeves during hotel stays. If anyone gets up at 4 am, everybody gets up at 4 am.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Kim,Thank you so much for staying with us and your high review! We hear you and I have submitted that suggestion to management. Is there anything else we can improve upon to make future stays just as great or better than this one?
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Upon arrival the toilet was clogged. Maintenance never came to fix it so I was without a bathroom for my entire stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Matt,We're very sorry to hear that. We have since onboarded additional maintenance crew to ensure that this doesn't happen again. Aside from this, did you notice anything during your stay that can be improved upon so we can make future stays a 5/5?
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Shannon,Thank you very much for staying with us and giving a high score! That said, was there anything you noticed during your stay that we can improve upon to make future stays as good or better than this one?
par un voyageur de Clayton
Publié le 9 sept. 2024 sur Expedia
Young receptionist very rude
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaleb, Gestion de l’hôtel
Good Evening Roger,I am very sorry to hear that. We are having front desk staff receive additional training so that this doesn't occur again. Is there anything else you noticed during your stay that we can improve upon so that future stays are better than this one?
