Note fondée sur 600 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024
Appeared old but clean at first. Discovered poor flooring in bathrom was from moisture from unknown source, ceiling tile loose, heat/ac unit not working, afraid to use.
Definitely not the pictures shown online . Beds adequate. Made the best of it because we were tired , would not recommend.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Thick dust around the bed, pillows are flat and hard, bed is lumpy.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Cyndee. The staff at the RED ROOF INN BLOOMINGTON - NORMAL/ UNIVERSITY and I were so glad we earned your 10/10 score following your stay. However, you indicated that the bed was lumpy, the pillows were flat and the other concerns you highlighted hindered your experience. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Staff was GREAT.Left a personable item was contacted, and item returned. 3 CHEERS
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Derek, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BLOOMINGTON - NORMAL/ UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the great staff. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
There was a man with a sign begging in the dark at 11pm at night on the corner where you turn in to the property. Rooms are outside access. I was traveling alone. The room had a horrible smell that had been masked (without success) by air freshener.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Debi. The staff and I at the RED ROOF INN BLOOMINGTON - NORMAL/ UNIVERSITY were disappointed to see your 2/5 score. You indicated that the less-than-ideal encounter at the corner of our hotel, the unpleasant odor of the room, and the other highlighted concerns hindered your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
This hotel is rundown and needs a lot of work. Our shower did work very well because only about half the water was transferred to the showerhead when we pulled the water outlet switch. The room was also not as clean as we would expect and we found a couple of dead bugs in the bathroom and sink.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Brendan,I appreciate you sharing your feedback following your stay at the Red Roof Inn Bloomington - Normal/University. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that the upkeep of the hotel, cleanliness of the room were not up to your standards and that you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur de Woodstock
Publié le 18 sept. 2024 sur Expedia
No hot water, and not enough of a discount on the room to make up for it.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jill, Thank you for taking the time to tell us about your experience at the RED ROOF INN BLOOMINGTON - NORMAL/ UNIVERSITY. I am sorry that your experience was less than ideal due to the lack of hot water and other concerns. At Red Roof, it is our intent to have your confidence in our abilities to work on preventing similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
We found stains on the sheets and bugs on the box spring.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Could use some updates, dead bolt would not work, toilet wasn't flushed drinks from previous guest left in the refrigerator, towels were stained and there where bugs crawling around. will not ever return to stay
