Note fondée sur 756 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sharon,I really appreciate your 10/10 review. We are happy to hear that your stay with us was fantastic. We constantly try to go above and above for our visitors, so it's wonderful to hear that we succeeded in doing so. We hope to see you soon so we can have yet another amazing experience!Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Hotel was recently renovated but was cheaply done, new coat of paint over the old stuff, new carpet, and a few small updates. The bed was horrible, A/C would not stay on longer than 20 minutes before an error code would appear. Room still smelled like smoke. Was expecting a much nice hotel for the price we were charged considering it was marked up 4x the normal rate for being a race weekend
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicholas,Thank you for your detailed feedback about your recent stay. We’re disappointed to hear that the renovations did not meet your expectations and that you experienced issues with the bed and A/C. We take your comments seriously and will address them with our maintenance and housekeeping teams to ensure improvements are made. We understand your frustration regarding pricing during race weekend and appreciate your understanding. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
You should be able to cancel any stay a day before. This property wasn’t worth 80 a night let alone 499.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Misty,We're disappointed to hear about your experience. We value all feedback and encourage guests to reach out to management directly to address any concerns. Your satisfaction is important to us, and we continuously strive to improve our services.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Richard,Thank you for your glowing 10/10 review! It means the world to us that you had such an enjoyable stay. Your feedback about our friendly service and comfortable accommodations makes us proud. We’re already looking forward to your next stay and continuing to make your visits special!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Our room was double booked and we got the last room available that was a single bed I stead of double and there were bugs in the bathroom and the room had a musty smell.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Madison,We sincerely apologize for the inconveniences you faced during your stay. It’s unacceptable that your room was double booked, and we regret that you were assigned a single bed. Additionally, the presence of bugs and musty odors is certainly not reflective of our standards. Your feedback is invaluable, and we are taking immediate steps to address these issues. We hope you will consider giving us another chance to provide you with a much better experience.Sincerely, Hotel Manager
par un voyageur
Never book here
Publié le 24 sept. 2024 sur HotelsThis hotel had the audacity to cancel my booking without notifying myself or hotels.com. I arrived for race weekend in Bristol to be told there was no room available. The greedy pigs had obviously realised they could resell my room for more money. With no other rooms available due to the event I was forced to sleep on the floor of a neighboring local who was at least good enough to invite me into their home.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that we correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guestexperience.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Was perfect location for races.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rose,We are delighted to hear that you found our hotel to be in a perfect location for the races. Your feedback is greatly appreciated! Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very expense for the amenities. The AC in the room did not work well. The light in the bathroom flickered all day/night even when turned off. The shower door did not close. It was extremely overpriced for what it was.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rachel,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We understand that the issues with the AC, bathroom light, and shower door contributed to your dissatisfaction, and we appreciate you bringing these matters to our attention. We strive to provide excellent value and comfort, and we’re sorry that we fell short in your case. Your comments will be shared with our maintenance team to address these concerns promptly. We hope you’ll consider giving us another chance in the future for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Iryna,Thank you for your rating! We're glad to hear you had a good experience overall. If you have any specific feedback on what we can improve to make your next stay a 10/10, please let us know. We appreciate your input and hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chelsea,Thank you for your 4/5 rating! We're glad to hear that you had a positive experience with us. Your feedback is important, and we’d love to know what we did well and how we can improve for your next visit. If there are specific aspects you’d like to highlight or suggest, please share! We look forward to welcoming you back soon for an even better experience! Safe travels!Sincerely, Hotel Manager
