Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 déc. 2016 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I loved how beautiful the grounds were around the lake.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Chetola Resort Management, Gestion de l’hôtel
Cammie,Thank you for your review and kind words! We're to happy to hear that you enjoyed our lovely grounds and your overall stay here at Chetola Resort! We hope to welcome you back again in the future for another great stay!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chetola Resort Management, Gestion de l’hôtel
Layne,Thank you for your review and your feedback! We're happy to hear you enjoyed your overall stay with us but hope to exceed your expectations on your next visit!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chetola Resort Management, Gestion de l’hôtel
Stephen,Thank you for your review! We're happy to see you enjoyed your overall stay with us and we hope to welcome you back again in the future!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
All items
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Chetola Resort Management, Gestion de l’hôtel
Stephen,Thank you so much for your wonderful 5-star review! We're so happy to hear you enjoyed your stay with us and hope you'll come for another relaxing getaway again soon!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Chetola Resort Management, Gestion de l’hôtel
Kelly,Thank you for your review and feedback. We apologize that your experience did not exceed your expectations but we hope you'll give us another chance in the future to wow you.
par un voyageur
Publié le 20 août 2024 sur Expedia
Liked views and location
Commentaires de Gestion de l’hôtel
21 août 2024 par Chetola Resort Management, Gestion de l’hôtel
Richard,Thank you for your review! We are happy to hear that you enjoyed the views and the location of Chetola Resort during your stay! We hope to welcome you back again in the future for another great stay!
par un voyageur
Publié le 19 août 2024 sur Expedia
First, we appreciate the staff for all their efforts and consideration. I know they try their best to make sure everyone is happy at Chetola.
I have never seen so much Canadian geese droppings or crap on the resort areas. It was impossible to sit down or walk around anywhere to enjoy the lake and local scene much less walk your dog around without stepping in goose crap. You can control this situation – and still support the humane animal issue. Not acceptable for any resort for their quest.
Overall, we found the resort to be in very poor condition – in need a remodeling or repair in several places. The attached picture shows the roof over the restaurant area – appears to be in terrible condition in fact a fire hazard with wood shingles. Second photo shows the paint flaking or peeling off the rails – needs a lot of work. Must be a financial situation with the current owners not taking responsibility for upgrades or repairing the facilities to maintain the resort. Really a shame – it’s a great place to visit but not again.
As for the restaurant – very disappointed in the food and facilities. Dining one evening we were served dinner which was cold – even the soup as lukewarm. Had to request hot mash potatoes and hot rice along with hot green beans. Plus, it took forever to get our food from first course to second course – then it was cold.
We tried again for breakfast but upon arrival we were told there was only one cook and one server with a 30-minute wait for
Commentaires de Gestion de l’hôtel
21 août 2024 par Chetola Resort Management, Gestion de l’hôtel
Steven,Thank you for your review and your feedback. We sincerely apologize for the issues you encountered during your stay. We take pride in providing a welcoming and comfortable environment for our guests, so it’s disappointing to learn that we fell short of those standards.Regarding the Canadian geese, we understand how their presence could impact your experience. We are currently exploring humane solutions to manage the situation more effectively while ensuring we don’t harm the local wildlife.We also appreciate your detailed feedback about the condition of the resort. We are in the process of evaluating our facilities and your observations about the roof and paint have been noted. Your feedback about the restaurant is concerning, and we're sorry to hear about the delays and the quality of the food. We are committed to addressing these issues with our kitchen and service teams to prevent such occurrences in the future.We are grateful for your kind words about our staff and their efforts. We will work hard to ensure that their dedication is matched by the quality of our facilities and services. We hope you'll consider giving us another chance in the future to exceed your expectations once improvements are made.
par un voyageur
Publié le 14 août 2024 sur Expedia
We spent close to a week at Chetola Resirt. The property and staff were excellent. The rooms were very comfortable. The proximity to downtown Blowing Rock was a real bonus as we walked into town most days. My only criticism is of the Timberlake restaurant. The food was not very good. In fact, our dinner there the first night of our stay was the worst of the week (there are a lot of excellent restaurants in and around Blowing Rock).
Commentaires de Gestion de l’hôtel
15 août 2024 par Chetola Resort Management, Gestion de l’hôtel
William,Thank you for your review and your feedback about the restaurant. We are happy to hear that you enjoyed your overall stay at Chetola Resort, comfy rooms, and proximity to downtown Blowing Rock but we sincerely apologize that we missed the mark during your visit to the restaurant. We strive for excellence during every meal with every guest and we are sorry that your meal was not what you expected and the worst of the week. We will take your feedback to heart and pass it along to our team. We do hope that you'll come stay with us again in the future and we hope to not only exceed your expectations at the resort but at the restaurant as well.
par un voyageur
Publié le 8 août 2024 sur Expedia
The constant noises all day long of tree trimming and grass mowing (8-5) after 5pm it was nice and peaceful (serene)
Commentaires de Gestion de l’hôtel
15 août 2024 par Chetola Resort Management, Gestion de l’hôtel
Dale,Thank you for your review and your feedback. We apologize for the inconvenience that all the noise caused you during your stay. However, we are happy to hear that after 5 pm you were able to enjoy the peaceful, serene stay that you had hoped for. We will pass all your feedback along to our team so that in the future noise will be minimized as much as we can. We hope to welcome you back again in the future for a fully peaceful visit!
