Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Expedia
the whole place is undermaintened, we could hear loud bad words from the staff from the kitchen, rooms needs painting, the bathrrom roof leaks. the place is definitely not good value for money. i would never return there
par un voyageur
Publié le 10 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2024 par Dr. Linda, Gestion de l’hôtel
I am so sorry we did not meet your expectations. Can you let me know what the issues were?
par un voyageur
Publié le 20 avr. 2024 sur Expedia
It was beautiful and very nice. Thanks
par un voyageur
Publié le 18 avr. 2024 sur Expedia
The restaurant staff was nice and the food was authentic and tasty.
par un voyageur
Publié le 21 mars 2024 sur Expedia
We booked a delux room months in advance, but we’re told that the travel agents mislead us, we had hours of negotiations until they “did us a favour” and found a room for us where the lights actually worked and had been serviced.
The property is more not just tired, it’s dilapidated, like the owners have given up. The pool is basically a eight foot hot tub - so filmy that I saw NO ONE use it. Broken safes and dodgy wiring. A single light worked. Room service did not happen despite putting a card out @08:00, by 18.00 still no clean. Excuses for everything - slow safe engineers, miss allocation by the travel agent at reception and the owner. Conversely the restaurant food is very good and the serving staff are wonderful. I would no recommend until the place is totally refurbished.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Dr. Linda, Gestion de l’hôtel
You booked a queen room on the side which you did not want. You wanted a king room on the front which we did not have. I moved others around to give you a king room on the side. I offered a full refund but you declined. I even gave you breakfast which you had not paid for. You inadvertently put the "do not disturb" side instead of the make room side on the door. You did not request room service at all.I am glad you enjoyed the restaurant and staff.
par un voyageur
Publié le 7 août 2023 sur Expedia
I loved this place. It is a gem. Would definitely stay there again. The staff and bartender was amazing.
par un voyageur
Publié le 4 déc. 2021 sur Expedia
par un voyageur de Walpole
Publié le 2 sept. 2021 sur Expedia
Off the beaten path, very authentic vibes, quite location. People in the area are very friendly try Barry's Sweet Potato Puddin. Staff was amazing at the Resort. Owner was present on site she's very warm and entertaining. Small cove in the rear for swimming also one of the Best Beach in the area is very close by. Covid/Pandemic No movement lockdown in Jamaica at the time made it impossible to get a variety of food, but what was prepared was amazing. Must try their Guava Jerk Lobster.
Commentaires de Gestion de l’hôtel
2 sept. 2021 par Linda, Gestion de l’hôtel
So glad you enjoyed your stay. Our staff dos try to make everyone's experience great. Thank you for the kind review.
Linda
par un voyageur
Publié le 9 mars 2020 sur Hotels
Excellent location, excellent service! We really enjoyed this lovely hotel. Stayed for 4 nights!
Commentaires de Gestion de l’hôtel
10 mars 2020 par Linda, Gestion de l’hôtel
Thank you for your kind review. We hope to see you again soon!
par un voyageur de New York
Publié le 8 févr. 2020 sur Expedia
Beautiful all around! Don’t let the front of this property deceive you. The beauty is at the back. Water-edge view...a gazebo with a FANTASTIC sunset in the evening is to die for! Oh my goodness! The rooms were very clean and I loved the pebble floor bathroom. Nice, clean white towels too. A very rustic feel to the rooms.
The staff is also wonderful. Very friendly and courteous. A little off the beaten path, but well worth the trip. I enjoyed my short stay at Luna Star and will definitely go back.
Commentaires de Gestion de l’hôtel
9 févr. 2020 par Dr. Linda, Gestion de l’hôtel
Nats,
We are so glad you enjoyed your time with us. We hope to see you again soon.
