Note fondée sur 336 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par yves
Tranquille et propre
Publié le 6 avr. 2017 sur HotelsHotel bien restauré et remise a neuf
par un voyageur
Publié le 6 oct. 2024 sur Expedia
I don’t know why Expedia offer hotel rooms for property that are under construction.,, My room was Scuzzy looking cheap…., No TUB in the bathroom!!! The properly was nosey .., I had to keep my curtains closed due to a construction using a machine outside my window… felI paid a $160. 00 for the room and I felt I didn’t have an option to leave. I believe Expedia should give a heads up on re Renovating properties at least you can take it in consideration at the time of booking.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Tammie, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. It is listed on all booking sites that we are under renovations. We do apologize you didn't know before arrival. I can assure you what you experienced is not the norm for our property. I have addressed your concerns with the appropriate departments. We hope for an opportunity to host you once renovations are complete so that we can improve upon your stay.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
the hotel is under renovation - -not a disruption, but kind of cluttered, slightly loud, etc. they removed the hot tub/whirlpool which was a big disappointment. room temp control was not responsive/able to get to a right temp. work-out room is small and skimpy. breakfast was good, and staff was pleasant.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Robert, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We removed the hot tub about 6 years ago. We apologize that you did not know before arrival. If you were having issues with the thermostat, a member of staff would have been happy to assist had you let one of us know during your stay. The fitness center will be moved and upgraded during renovations. We are glad to hear you enjoyed breakfast and found the staff pleasant though. We hope for an opportunity to host you again so that we can improve upon your stay.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Drew, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. We're glad to hear that you enjoyed your stay. It's always a pleasure when we get a 10/10. We hope to host you again.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Darren, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. It's always a pleasure to receive a 10/10. We look forward to seeing you soon.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Darwin, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guests experience. On behalf of the entire team, let me apologize for not meeting your expectations. We hope for another opportunity to host you so that we can make your stay perfect.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Cheryl, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. It's always a pleasure when we get a 10/10. We look forward to seeing you in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Although still under construction it’s been kept neat but could add kosher meals to the menu.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Carlos, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guests experience. Receiving kind words like yours is always a pleasure. Thank you for noticing that we are doing our best to keep things neat while we undergo renovations. At this time, it is not an IHG requirement to offer kosher but definitely something that we will take into consideration for the future. We hope to host you in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
This Hotel is under renovation. We had trouble getting out of our locked room. The fan in the bathroom was Loud. The Hotel smelled of microwaved fish. Check-in went smoothly but there was not staff available at check-out. We rang the bell several times.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Kathy, Thank you for taking time to leave us a review of your stay. On behalf of the entire team, let me apologize for not meeting your expectations. We want all of our guests to have an enjoyable stay and are sad to hear we fell short on that with you. The fish smell was due to another guest warming up their dinner. We took immediate action in trying to reduce the smell. We do apologize that you found this as an inconvenience but hope you can understand this was something out of our control. We are under an entire property renovation so that we can better serve our guests. We hope for an opportunity to host you in the future so that we can improve upon your stay.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Amy, Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We want all of our guest to have an enjoyable stay and are sad to see we fell short with you. We hope for another opportunity to host you so that we can improve upon your stay.
