Note fondée sur 326 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par yves
Tranquille et propre
Publié le 6 avr. 2017 sur HotelsHotel bien restauré et remise a neuf
par un voyageur
Publié le 25 août 2024 sur Expedia
It was under renovation & we didn't know that. Should have been noted. The room was fine. Temp was hard to control. No soap in bathroom & toilet was extremely low. Brkfast was fine, but limited. Pool area had construction materials stored in it, so didn't use. Kind of disappointing....
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Robert, Thank you for taking time to leave us a review. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We are listed on our website as a Special Project and it does state that renovations are occurring. We apologize that you were not aware before your arrival. If you would have called down, we would have been happy to help you navigate the new thermostats in the room. We are providing bars of soap until our Dove body wash comes in. Our toilets are standard size. We apologize that you did not find these things to your likings. The contractors were using the pool area as a temporary holding spot for their tools until a storage container became available. We apologize that you felt you were unable to use the pool because of this. We are glad to hear you enjoyed breakfast. We do hope for another opportunity to host you after renovations are complete. I assure you, this is not the norm for our hotel.
par un voyageur
Completely under renovation and expired breakfast
Publié le 19 août 2024 sur HotelsThe whole place was under construction. It didn’t even look open. The pool was chained closed. The “fitness room” would not have fit 2 people in it at once and was filthy. The breakfast was mostly pre-prepared food that had handwritten labels saying “use by” and dates were nearly all 1-3 days EXPIRED. There was water actively leaking from the ceiling above the breakfast counter. The room was clean and the staff friendly, but it should not be open while under renovation.
Commentaires de Gestion de l’hôtel
21 août 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. As soon as we noticed the water dripping, we went into action to locate and stop the leak. We were just as upset, if not more, that this was occurring. We are diligently working to cause as minimal disruption to our guests as possible. Your concerns about dates on the breakfast items has been addressed with the appropriate person so ensure this does not happen again. The fitness center is part of the renovations and will soon be moved to the pool room with much more equipment available to our guests. We are glad to hear you found your room clean and our staff friendly. We hope for an opportunity to host you in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
The property is under renovation. It was a mess. Upon check in the front desk person was extremly unfriendly. were
Commentaires de Gestion de l’hôtel
21 août 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Lisa, Thank you for taking time to leave us a review of your recent stay with us. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. As you noted, we are under a whole property renovation. We do apologize you were not aware before your arrival. We are diligently working to keep the property clean and organized to cause as minimal disruption to our guests as possible. We're sad to hear we fell short on that with you. We do hope that we will have an opportunity to host you after renovations are complete.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Marie, Thank you for taking time to leave us a review. We value all feedback as we use it to improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We hope for another opportunity to host you so that we may improve upon your experience.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Property being remodeled..our room smelled horrible and was very damp. Air did not work well and was noisy
Mildew in bathroom
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Arthur, Thank you for taking time to leave us a review of your recent stay with us. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. As you've noted, we are in the process of a complete property renovation. Everything in the rooms will be brand new floor to ceiling, wall to wall. The remodel includes new paint, tile, carpet, furniture, beds and bedding, a complete bathroom renovation and much, much more. We do apologize for the issues you experienced during your stay. We want all of our guests to have an enjoyable stay with us. We're sad to hear we fell short on that with you. We do hope for another opportunity to improve upon your stay.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Property was undergoing renovations, window blinds did not close all the way and woke me up several times because of this, vending machine in the lobby did not work.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Richard, Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. Had we been made aware of your curtains not closing all the way during your stay, we would have done everything in our power to correct the issue. We want all of our guests to get a great night's rest and wake up ready to take on the day. We do apologize that you encountered issues with the vending machines. We are in the process of renovating the entire property. Part of that will be installing a market and doing away with the vending. We do hope for another opportunity to host you so that we can improve upon your stay.
par un voyageur
Publié le 26 juin 2024 sur Expedia
Only reason for 4 stars on conditions is due to their ongoing renovation. This is a good, clean hotel that I will stay at again
Commentaires de Gestion de l’hôtel
27 juin 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Jason, Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. Receiving kind words like yours is always a pleasure. We are in active renovations and doing our best to cause the least amount of disturbance to our guests. We're glad to hear you found our hotel clean. We take great pride in giving all of our guests an enjoyable stay. We look forward to seeing you in the future.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Toni Salgado,AGM, Gestion de l’hôtel
Dear Carrie, We understand your frustrations as we were not able to honor your reservation due to a system error. We have since corrected the issue and hope for an opportunity to host you in the future.
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juin 2024 par Toni Salgado, AGM, Gestion de l’hôtel
Dear Malinda, Thank you for taking time to leave us a review of your recent stay with us. We value all feedback as we use it to continually improve our guest experience. We're glad to see you enjoyed your stay. We want all of our guests to leave happy and refreshed to take on the day. We look forward to seeing you in the future.
