Note fondée sur 107 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,6 Service et personnel
2,4 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Francoise! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Not great
Publié le 12 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
13 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Mary! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
par un voyageur
Nasty rooms, pungent odor, and roaches
Publié le 2 août 2024 sur HotelsThis is one of the worst hotels I have ever seen in my life. We had guests attempt to check-in on July 24th, inly to walk into a nasty, unkept room with roaches. Our crew immediately left and went to another hotel. I was promised a refund by "Bala", but unfortunately that wasn't true. When hotels.com called them about the refund they denied it. They basically lied to me to get me off the phone. We now have to dispute with our credit card company. I wouldn't recommend this nasty place to anyone. Very greedy owners! They got us for almost $2000.00 PLEASE DON"T STAY HERE!
Commentaires de Gestion de l’hôtel
16 août 2024 par Dewi, Gestion de l’hôtel
We are sorry to disappoint you, Hi! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Couldn’t find my reservation despite providing the number & Expedia receipt. Paid additional for a dirty worn out room. Do not stay here.
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
Sincere apologies, James! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Eva
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Just don’t. I didn’t even stay after arriving at the property and there being people outside using drugs. And i don’t mean smoking weed. There was police there. People just walking around looking into peoples cars. I tried to go into the office and cancel my room and the man had the door locked. Came and unlocked it told me he could t help me and relocked the door. I was also told that my reservation was non refundable. So not only did i spend a bit on this, and it wasn’t a safe place for my child, or myself. I Didn’t get a refund. And then spent double on a different room. I wouldn’t recommend this property to anyone e but a crack addict.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Eva, Gestion de l’hôtel
We are sorry to hear about your experience, Destiny! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
par un voyageur
Needs work
Publié le 3 juill. 2024 sur HotelsRoom was not what reserved and had a lot of issues
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Barbara, Gestion de l’hôtel
Sorry for the hassle you faced, Jason! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Jairo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
par un voyageur de Quebradillas
Publié le 23 juin 2024 sur Expedia
Llegue con una reservación ya paga por la página de Expedia y no me quisieron honrar en precio de la reservación. Me mandaron a cancelar y que le pagara la reservación a ellos al precio que ellos deseaban. Solo me quede día noches. Muy costoso para la clase de hotel que es o lo que ofrece.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Joey, Gestion de l’hôtel
¡Disculpas por las molestias ocasionadas, Ibsen! Hemos marcado una nota por la experiencia que tuvo con nosotros para asegurar que su próxima estadía sea placentera. Te deseo un maravilloso día por delante. Saludos joey
par un voyageur
Publié le 21 juin 2024 sur Hotels
I never checked in. They were overbooked. Still waiting for the refund. The hotel looked very sketchy.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Joey, Gestion de l’hôtel
Sincere apologies, Tim! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Noah, Gestion de l’hôtel
Hi, Cristian! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
