Note fondée sur 87 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2021 sur Expedia
par un voyageur
A fuir
Publié le 26 août 2020 sur HotelsPersonnel incompétent. Niveau d'anglais médiocre et surtout aucun respect du port du masques durant le service et en cuisine... les cuistos ne portent jamais de masque pour cuisiner. Ce n'est pas faute d'avoir parlé avec plusieurs manager dont leur directeur général rien m'a changé pendant les 4 jours de ce sejour...
Commentaires de Gestion de l’hôtel
17 oct. 2020 par Serkan Ozcan, Gestion de l’hôtel
Chér François,
Nous nous excusons pour tous les inconvénients. Nous avons pris les mesures nécessaires et corrigé pour tout le personnel. Nous sommes impatients de vous accueillir de nouveau dans un proche avenir.
Sincèrement votre,
Serkan Ozcan / Front Office Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Nos encantó todo . Menos las esculturas y el arte de muy mal gusto
par un voyageur
Publié le 26 juin 2024 sur Expedia
The hotel grounds are beautiful, but they require some maintenance. For instance, the pool stucco wall needs repair, and there were weeds in the small garden in front of our premium room balcony. The restaurant and concierge staff were friendly, but the front desk staff were not as welcoming.
According to my booking on Expedia, I was supposed to pay at the property. However, the hotel reservation manager contacted me before our arrival and asked for payment upfront. I explained that my reservation indicated payment at the hotel, but they insisted that the information was incorrect. Despite showing them my reservation details, they charged my credit card without my acknowledgment. When I raised this issue with the hotel manager during my stay, they didn’t apologize and merely tried to explain why it happened. I plan to file a complaint with Marriott Bonvoy regarding the payment process.
I have been to many luxury hotels in Europe and far east Asia and this hotel is extremely overpriced.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Three hundred and fifty pounds a night and twenty five pounds for a Gordon’s gin and tonic but no rooms have a bath - really !!!!!!! Vastly overpriced
Commentaires de Gestion de l’hôtel
12 juin 2024 par Ece Aydın, Gestion de l’hôtel
Dear Chris,We genuinely appreciate you taking the time to share your thoughts with us. Your feedback helps us understand how we can better serve our guests. Please know that your comfort and satisfaction are our top priorities, and we're committed to continually improving our services. Thank you for choosing to stay with us, and we hope to welcome you back soon for a more enjoyable experience.Warm Regards,Ece AydınAssistant Guest Relations Manager
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Ece Aydın, Gestion de l’hôtel
Dear Marjan,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and amenities is our utmost priority, and we're delighted that we could meet your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.Warm Regards,Ece AydınAssistant Guest Relations Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juin 2024 par Ece Aydın, Gestion de l’hôtel
Dear Gron,Thank you so much for your perfect rating!We're thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and amenities is our utmost priority, and we're delighted that we could meet your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.Warm Regards,Ece AydınAssistant Guest Relations Manager
par un voyageur
Publié le 24 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Ece Aydın, Gestion de l’hôtel
Değerli Melda Hanım,Çok değerli değerlendirmeniz için çok teşekkür ederiz! Konaklamanız sırasında olağanüstü bir deneyim yaşadığınızı duymaktan mutluluk duyuyoruz.Sizleri tekrar ağırlamak için sabırsızlanıyoruz!Saygılarımla,Ece AydınAssistant Guest Relations Manager
par un voyageur
Highly recommend!
Publié le 23 avr. 2024 sur HotelsAmazing hotel, amazing view, amazing staff!
Commentaires de Gestion de l’hôtel
9 mai 2024 par Ece Aydın, Gestion de l’hôtel
Dear Imane,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your experience with us, from our accommodations to the service provided by our staff. We look forward to welcoming you back in the near future.Warm Regards,Ece AydınAssistant Guest Relations Manager
