Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for the 8/10 rating! We're pleased you had a good stay and appreciate your feedback. We look forward to welcoming you back!
par un voyageur de Harrisburg
Publié le 22 sept. 2024 sur Expedia
Enjoyed our stay! Staff all were great, facility was nice, close to eateries and shops.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for your kind words! We're glad you enjoyed your stay and appreciated our location and staff. We hope to welcome you back again soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for the perfect 10/10! We're thrilled you had such a great experience and can't wait to welcome you back!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Beautiful rooms and friendly staff.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for your review! We're delighted you enjoyed our beautiful rooms and friendly staff. We look forward to welcoming you back!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
They charged me for a night I had already paid through Expedia. When I called to dispute they said I was a no show. I stayed 2 nights and attended a concert. When I asked for the manager they said she would call me back in a week. The worst customer service ever!!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Overall great experience. Had a two night stay but no maid service after night one. Fresh towels and a bed make would have been nice. Still great place to stay in Nampa!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for your feedback! We're glad you had a great experience overall. We hope to welcome you back to Nampa soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The manager ended up helping us, but they trued to charge us for an extra night and the blond at reception on Wednesday around 1 pm was outrageously rude!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear about the negative interaction and will address this with our team. We're glad the manager was able to assist, and we’ll work on improving the experience for future guests.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par B, Gestion de l’hôtel
Thank you for the great review! We're happy you had a positive experience and appreciate your feedback. We look forward to welcoming you back soon!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par B, Gestion de l’hôtel
Thank you for your feedback. We appreciate your insights and will use them to improve. We hope to provide a better experience on your next visit!
