Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Thetford
Tailgate
Publié le 13 sept. 2016 sur HotelsMerci
par un voyageur
Publié le 7 oct. 2024 sur Expedia
par un voyageur
Never Again
Publié le 6 oct. 2024 sur HotelsI booked this reservation based on the online pictures and descriptions. Extremely misleading. The place was a dive. From the entrance to the room, the hotel was filthy. We immediately left and checked into another hotel. Not refundable since it was booked through hotels.com. Will never use again.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mark,We apologize for the unpleasant conditions you encountered during your visit. The cleanliness issues you described are concerning and fall short of our usual standards. We regret any inconvenience and frustration this may have caused. Please know that we take your concerns seriously, and we are fully committed to addressing these issues with our team to ensure that our property upholds the high standards that our guests deserve. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
We had a suite that had a good-sized fridge, 2-burner stove, and MW, which would have been a plus had we stayed there more than one night. The bed was comfortable, but the shower was the pits. The grab and go breakfast was a joke. Very little info given at check-in such as Wi-Fi etc.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Linda, Thank you for sharing your experience. We're glad to hear that you found the suite comfortable and appreciated the kitchen amenities. We regret that some aspects of your stay didn’t fully meet your expectations. Your feedback about the shower and breakfast is valued, and we'll take it into consideration to enhance our services. We hope to welcome you again.Sincerely,Hotel Management
par un voyageur
Phenomenal stay
Publié le 5 oct. 2024 sur HotelsWas awesome,everyone is polite an helpful
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Celine, Thank you for your feedback! We’re glad to hear you had a good experience at Extended Stay America. It’s always our goal to provide a comfortable and pleasant stay for our guests. We look forward to welcoming you back and hope your next visit will be even more enjoyable.Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Good
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Some of the outlets didn’t work. Would be nice to have night stand on both sides of the bed
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Thomas, Thank you for sharing your feedback! We're glad you enjoyed your stay at Extended Stay America and appreciate your suggestions. Your input about the outlets and nightstands is helpful, and we’ll look into these areas to ensure a better experience for future visits. We hope to welcome you back for an even more comfortable stay soon.Sincerely,Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
There was no breakfast as advertised when booking. They had a coffee dispenser and a prepackaged Muffin. It definitely needs to be updated.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Genesis,We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our complimentary grab-and-go breakfast didn't align with your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I liked the automatic front doors that allowed my wheelchair to go through to the lobby. I liked the responsive staff in the hotel. BUT i did not like the lack of grab bars anywhere in the room, or bathroom. The room doors do not stay open unaided. The bathtub is too narrow for a larger person. It is unsafe for anyone who has physical limitations.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jan, Thank you for your feedback. We’re pleased to hear that you appreciated the automatic front doors and our responsive staff. However, we apologize for the lack of grab bars and the other accessibility issues you experienced. Your safety and comfort are very important to us, and we will address these concerns to enhance the experience for all our guests. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management
