Note fondée sur 715 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Krista,We're sorry to hear that you didn't fully enjoy your stay. Please reach out to us directly with any specific feedback you have, so we can address any concerns you may have had. We hope to welcome you back in the future to provide a better experience.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Hotel was not clean,no toilet paper in room,towels were dirty
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Manager, Gestion de l’hôtel
Hello Robert, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with the appropriate departments for review. Should you wish to discuss your stay further, please don't hesitate to reach out to our management team.
par un voyageur
Don't stay here...
Publié le 7 oct. 2024 sur HotelsWe checked in but didn't stay. Bedbugs.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Meh....
Publié le 6 oct. 2024 sur HotelsUpon arriving in the room, there was a bad smell of it being old/mildew. There were only two towels in the room which had two beds and one of the towels was pretty worn. The beds were pretty comfortable, but that's about it. Not interested in staying there again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback on your recent stay with us. Your comments regarding the room's condition have been noted for further review. We are glad to hear that you found the beds comfortable during your stay. If you have any further concerns, please feel free to contact our management team for assistance.
par un voyageur
Nope.
Publié le 4 oct. 2024 sur HotelsI was incredibly disappointed in this experience, we stay at this hotel every time we come back home annually and every year it just gets worse. I orginally made this reservation online, specified that I had pets TWICE, get to check in, specified that I had pets once again. He switched me rooms because King beds arent available as pet rooms. Okay, no biggie. We get to the room and its obvious that it hadnt been seen by housekeeping. Used toilet paper roll, used soap, mascara or hair dye all over the shower, stains on the white bedding, the beds werent made. Our TV wasnt working so we went to the front desk to see if someone could come look at it, we brought our dogs with us because we were going out to get some dinner and the kid says "Oh, sorry. I didnt charge you for your dogs." We came out there to ask for another room or a refund and he had us pay more money? Asked to speak to a manager about the condition of the room and the TV. He said we were SOL until 11PM. Looked around for a manager to get my money back so we could go elsewhere and no one knew where this manager was. We didnt even get into bed, we used our own blankets on top of the comforters.
I am so disappointed, I used to love this hotel and usually never complain as ive worked in the service industry my entire life but this experience was absolutely awful. We were informed that they were renovating... where? When?
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear about your recent experience at our hotel. We understand the importance of a clean and comfortable room for our guests, and we apologize for any oversights. We strive to address all concerns promptly and efficiently, and we appreciate your feedback as it helps us improve. Please feel free to reach out to our management team directly to further discuss your stay and any unresolved issues. Thank you for your continued loyalty, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The place is pretty run down with old towels and bedding. The refrigerator did not work and when I opened the door I nearly threw-up! My non-smoking room was surrounded by smoking rooms. I reserved the room for seven nights and only made it three. Went to check out and the cc I posted for incidentals had alredy been charged for seven nights and they would not remove the charge. Worst hotel experiance ever!!!!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Clayne,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Rest assured, we take your comments seriously and will address the issues you've raised with our team. Your concerns are important to us, and we strive to provide a pleasant stay for all our guests.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Vanity light was out, we called front desk but it was never resolved.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Eliaz, We apologize for any inconvenience you experienced during your stay. Your feedback helps us improve, and we will address this communication breakdown with the team. We encourage you to contact management directly for further assistance with your concern.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The staff was great and very friendly, but hotel itself needed some cleaning inside and out. When we entered our room, there was a hanger on the floor, stopped up sink, we couldn’t use the freezer because it was frozen over and I used a knife to chip away the ice we found food in the freezer. It was quiet and the staff was very nice, but just cleaning the windows and glass doors would go along way to making it feel cleaner.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello David, Thank you for your feedback on your recent stay with us. We're glad you enjoyed the friendliness of our staff. We appreciate your observations on areas that require attention and will make sure to address them with our housekeeping team for improvement. We hope to welcome you back for an even better experience in the future.
par un voyageur de Caldwell
Publié le 24 sept. 2024 sur Expedia
was woken up at 7am by manager trying to enter my room for who knows what reason when I got up he ran away and left door cracked open, when called the front desk all he could say was oh sorry I was just checking to see if you were ok, WHY??? Did I call for help? NO I was sleeping there is NO REASON he should have just tried walking into my room check out was not for another 4 1/2 hours, This place is CREEPY
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Josh, We apologize for any inconvenience this may have caused and take guest privacy seriously. Rest assured your feedback will be shared with the relevant team members to prevent any recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother stay in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Angel,We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues you encountered. We value your input and strive to improve our services.
