Note fondée sur 91 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Inconsistent service
Publié le 28 sept. 2024 sur HotelsExcellent location. The room was clean, comfortable with a spacious bathroom. The only problems were the check-in/check-out and maid’s attitude. The check-in time was changed from 1400hrs to 1500hrs the day of arrival. We found a Osteria to wait it out. However, they didn’t arrive until 1530. The check-out time changed from the time of booking…luckily our hotel in Rome was able to check us in early. As to the Maid…we asked for an extra roll of bathroom tissue and she acted like it was her first born. Then as we went to leave, she was seated blocking half the hallway, on her phone, and didn’t move or acknowledge our request to move.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par edoardo , Gestion de l’hôtel
Dear James,we are sorry for your not complete satisfy about your stay in Casa Isolani.We only want to clarify that we are not an Hotel with 24 h reception, we are a B&B with no reception, as also mentioned in booking confirmation .We have kindly asked to have check in 30 minutes later , because on that day all our guests trains were on delay, also yours !! So it was impossible for us to let everybody enter in same time, we apologize if this has hurted yourself! Nothing has changed about check out time , it is at 10 am since our opening and as mentioned in your booking as well! With regards to toilet paper , our housekeeper was not able to refill toilet paper because you have put do not disturb sign outside your room door. When you have asked for it, she has immediately gone to take two new toilet papers for you without any problems, unfortunately she does not speak English fluently , maybe she was concentrated about your kind request. Finally at your leaving she was seating on our sofa wating for guests leaving rooms in order to make up them, we are sorry if this has disturbed you , but for sure she has not blocked anybody, also because there is enough space to pass throw... We kindly suggest , for next time, to book a 5 stars hotel to avoid all this details , offcourse with a higher rate.Have a lovely day and kind regards.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
駅からは少し遠いですが、町の中心のマッジョーレ広場から近いので観光に便利です。ベットやシャワールームも広めです。鍵も4箇所あり、セキュリティも問題ありません。最終日、スーツケースも夕方まで預かってもらえました。レセプションがないので、メールでのチェックイン時間の連絡が必須です。
par un voyageur
Publié le 27 mai 2024 sur Expedia
Great!
par un voyageur
Perfect location in Bologna
Publié le 20 mai 2024 sur HotelsEdoardo was wonderful. Advice on eatings spots were grear.
par un voyageur
Publié le 30 avr. 2024 sur Expedia
There is no staff or service.
par un voyageur
Publié le 29 mars 2024 sur Hotels
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Le mie aspettative sono state ben riposte: pulizia, comfort, attenzione e cura nel check-in da parte del personale. La posizione , in via D'Azeglio è centralissima e ben servita da ristoranti e negozi. Le stanze sono ben insonorizzate. Sono molto soddisfatto.
par un voyageur
Publié le 8 déc. 2023 sur Hotels
par un voyageur
Great location
Publié le 17 oct. 2023 sur HotelsNice location just off the piazza Maggiore. Elevator very convenient and very safe with double locks. Great bathroom and very clean nice daily service but no breakfast given a credit voucher to eat at a bar that has very rude service breakfast consist of one cup of coffee a croissant and a 4 ounce bottle of juice. No substitutions.
