Ratings based on 740 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Horrible sleeping conditions
Posted Mar. 25, 2024 on HotelsWe had to change rooms after the first night because the bed was so uncomfortable. It felt as if we were sleeping on a wood platform with no mattress. The second room we changed to was not any better. We paid for 3 nights and left after the 2nd night because we had such bad back pain from sleeping on their beds. They did not refund the last night. The rooms were old and not maintained well. The staff was nice and the breakfast for 5Euros extra was ok. I think it was the worse hotel experience we ever had and we travel often.
Comment from Hotel Management
Mar. 25, 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Never Again
Posted Mar. 8, 2024 on HotelsThings looked optimistic with the check in, but from that moment everything went downhill. I expected more for a 3 star at over 125 euros a night. Blankets & carpet all very worn & tacky, tiny shower cubicle, my colleague had a broken hanging shelf in their shower cubicle, black mould growing on towels stuffed to block drafts and water coming in the fire exit on the corridor, no hot breakfast available, sour faced servers in the breakfast room, lift not working on check out so had to drag 4 bags down the stairs. TV aerial socket hanging out the wall so the TV was very moody. Didn't work at all from day 3. The hinges stuck out from where the door closing in the refrigerator used to be. To cap it all, at check-out, was asked if I'd taken anything from the mini-bar. After I asked "what mini-bar" I had a sarcastic response from the staff which made me realise they were referring to the 2 bottles of water they left in a refrigerator. There had been no note or listing informing the guest that the two small waters would cost 3 euros obviously on purpose.
Comment from Hotel Management
Mar. 8, 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by michele, Hotel Management
thanks
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
very good.
Posted Dec. 26, 2023 on Hotelsgood value, clean and good location, very close of train central, good breakfast.
Comment from Hotel Management
Jan. 30, 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Oct. 22, 2023 on Expedia
Comment from Hotel Management
Nov. 11, 2023 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Oct. 21, 2023 on Hotels
Air conditioning was not working in 90+ temperatures. Mortadella at breakfast buffet had green spots. After complain, they replaced it wit the fresh one.
Comment from Hotel Management
Oct. 23, 2023 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Oct. 18, 2023 on Expedia
Comment from Hotel Management
Oct. 19, 2023 by PAOLO, Hotel Management
GRAZIE!!!
by A traveller
Posted Oct. 17, 2023 on Expedia
Front desk guys were nice and helpful
Comment from Hotel Management
Oct. 18, 2023 by PAOLO, Hotel Management
GRAZIE!!!
