Ratings based on 254 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 29, 2023 on Expedia
Wonderful experience
Comment from Hotel Management
Sep. 13, 2023 by Raoul Hölzle, General Manager, Hotel Management
Dear guest,thank you very much for your visit and feedback.Looking forward to welcome you back.Best regardsRaoul HölzleGeneral Manager
by A traveller
Posted Aug. 21, 2023 on Expedia
Comment from Hotel Management
Sep. 13, 2023 by Raoul Hölzle, General Manager, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihren Besuch und die positive Bewertung!Bis zu Ihrem nächsten Aufenthalt verbleiben wirmit herzlichen Grüßen aus dem SiebengebirgeRaoul HölzleGeneral Manager
by A traveller
Posted Mar. 18, 2023 on Hotels
Ellegent and well managed hotel.
by A traveller
Most remarkable hotel !
Posted Feb. 1, 2023 on HotelsMost remarkable hotel I ever stayed in !
Cause is highly unlikely to sleep in the midle of the winter in a Deluxe grand room (350€) in a 5 star hotel (who granted them ?) without heating (not bad heating but total lack of heating).
And even more remarkable with the hotel manager’s complete knowledge of the situation!!!
Would I recommend it ?
With certainty and with all my heart…but only on the first of April.
Comment from Hotel Management
Feb. 6, 2023 by Raoul Hölzle, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We are delighted to hear that you found our hotel to be remarkable and appreciate your feedback. We strive to provide a luxurious and comfortable experience for all of our guests and apologize for any discomfort you experienced as a result of the heating issue. We take all guest feedback seriously and are committed to providing an excellent experience for future stays.Best RegardsRaoul HölzleGeneral Manager
by A traveller
Ausgezeichnet
Posted Dec. 27, 2022 on HotelsThis hotel is amazing. One of the most memorable we have stayed at in Europe. Awesome views of the German countryside and the Rhine. Excellent dining as well
by A traveller
Posted Aug. 27, 2022 on Hotels
Fantastic view overlooking the Rhine
Excellent restaurant
Classic old hotel
by A traveller
Posted Oct. 16, 2021 on Expedia
Great style and atmosphere.
by A traveller
Great hotel
Posted Sep. 7, 2021 on HotelsWonderful hotel with excellent food and service and a to-die-for location
by A traveller
Not a great 5 Star Hotel (during COVID)
Posted Jan. 27, 2021 on HotelsNice hotel but during COVID pandemic they are not up to speed what you would normally expect from a 5 Star Hotel.
Order room service (since restaurants are closed - which is COVID related and nothing they can do about) but the soup arrived cold and the club sandwich was ok but not especial and the Schnitzel was below average but I was hungry so did eat it. Again no problem but not what you expect from 5 Star Hotel.
We where only 5 hotel guests in total and asked for a room with a view - that request was denied... ???
They also managed to mess up my bill so I paid the room service of another person (did not check at checkout since the amount was more or less what I consumed so I guess all was good...)
Breakfast was very slow but good. I can understand why the hotel is cutting on staff ect... but then I would rather close it (like many other 5 Star Hotels did) and not run a poorly managed 5 Star hotel since I will never come back here since it was not worth the money and the management did not make any effort to make our stay better (room with a view) or great room service food...
Again I am sure this is a great hotel normally but right now they are not making the best out of this situation...
Comment from Hotel Management
Feb. 4, 2021 by Raoul Hölzle, General Manager, Hotel Management
Dear Guest,
First of all we would like to thank you, that you have put your valuable time into writing your open feedback to us.
Your feedback is very important to us and we will use it for future improvements.
We sincerely regret that your personal experience has been disappointing. We would like to apologize again the inconvenience, at the same time we are also pleased that we have found a compensation together on site.
It would be a pleasure to welcoming you back at the Petersberg, to ensure that your next stay will has been the memorable experience we would like to offer all of our guests.
With best regards,
Raoul Hölzle
General Manager
by A traveller
Posted Oct. 27, 2020 on Expedia
Comment from Hotel Management
Nov. 2, 2020 by Raoul Hölzle, General Manager, Hotel Management
Sehr geehrter Gast,
herzlichen Dank für Ihren Besuch und die durchweg positive Bewertung.
Das wir Sie nach wochenlanger Schließung auf Grund von Covid-19 bei uns auf dem Petersberg begrüßen durften freut uns sehr!
Wir wünschen Ihnen weiterhin alles Gute und verbleiben mit herzlichen Grüßen
Raoul Hölzle
General Manager
