Note fondée sur 365 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
New management.
Publié le 22 sept. 2019 sur HotelsI was in town for a meeting and managed to finish my day way earlier then I anticipated. So I though I would ask for an early check in (1pm)
I have been staying at this hotel since they opened...
New staff at the front desk , she when and got the manager. The new manager told me that next time I was to check in early extra charges will be Apply; Policy of the branch..
I stayed with other Wyndham... never I was told or received this way.
Also in my experience, never I encounter this situation. And I travel a LOT with work.
The hotel was definately not sold out the day prior, hôtels in Bonnyville have been a bit more slow lately.
Not the right approach to keep your loyal customer.
I will be staying at a different establishment, next time I’ll be in town.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par Evelyn, Gestion de l’hôtel
Dear Christina:
On behalf of Microtel Inn & Suites, Bonnyville please accept my apology for your unpleasant experience when you check-in early recently.
We strive to ensure our guests experience the best service during their travels and we fell short of our goal this time while we are training new team members. We are addressing this concern and we hope you will see the improvement and enjoy your time with us in your next visit.
Thank you.
Cheers,
Evelyn S. Mondares
AGM
par un voyageur
Comfy , Clean & pet friendly
Publié le 28 août 2018 sur HotelsI have been staying with them since they opened. It’s always clean , staff is lovely. Bed comfy & it’s pet friendly ! Love it
Commentaires de Gestion de l’hôtel
3 oct. 2018 par Tyler, Gestion de l’hôtel
Hi Christina,
Thank you for the 5/5 rating and comments. I'm glad to hear you've been staying with us since opening and enjoy our hotel so much! Look forward to seeing you next time, really appreciate your feedback.
Tyler Tavernier
General Manager
par un voyageur
Great hotel
Publié le 1 avr. 2017 sur HotelsI have been staying here for a few times.
Staff is friendly
Rooms are really clean. And believe me when I say it. I travel with a Small dog and if a room isn't clean properly he find trésors & smell other dogs.
Never happened at Microtel
Location is great , walking distance from Boston pizza & Macdonalds
Commentaires de Gestion de l’hôtel
3 avr. 2017
Hello and thank you for your review! Your comments are greatly appreciated and I am very glad to hear that you had such a great experience at our hotel! Thank you again, look forward to seeing you here again soon!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Evelyn, Gestion de l’hôtel
Thank you very much for sharing your excellent rating! We are grateful to know that you have a wonderful experience. Take care!
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Always friendly staff and great amenities.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Evelyn, Gestion de l’hôtel
Dear Graham:We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back! Evelyn
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Evelyn, Gestion de l’hôtel
Thank you Sarah for taking the time to leave us a three-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.Sincerely,Evelyn
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Enjoyed the gym and it was nice there was a pool. The room was clean and the kitchen area was great. Enjoyed our stay.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Evelyn, Gestion de l’hôtel
Thank you very much Troy for giving us a 5 star rating! We are grateful to receive such an amazing feedback. Looking forward to see you again!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
A very clean hotel with good facilities and friendly staff.
The complimentary breakfast was okay but would have been far better if the lone staff member had help. They ran so hard but simply couldnt keep up and many things ran out. So not her fault.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Evelyn, Gestion de l’hôtel
Dear Steve,Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. We hope to have the opportunity to serve you even better in the future.Best wishes,Evelyn
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Evelyn, Gestion de l’hôtel
Hi Nathalie! Thank you for sharing your review. Your input helps us improve, and we’ll work on ensuring better service in the future. We hope to have the chance to serve you even better next time.Warm regards,Evelyn
par un voyageur
Wouldn’t stay again
Publié le 22 juill. 2024 sur HotelsHotel offered 3 local select beers as an addon and gave us 4 crappy generic beers that were not local and definitely not worth $6 per can. They did cancel the charge for them.
Room was noisy and we could easily hear other guests in other rooms including guests waking us up at 3 am with loud banging and music.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Evelyn, Gestion de l’hôtel
Hi Michael, Thank you for your valuable feedback. We apologize about the beer selection that was served. Your input helps us improve, and we’ll work on ensuring serving local beers in the future. We hope to have the chance to serve you even better next time.Warm regards,Evelyn
