Note fondée sur 609 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
16 août 2024 par Sree, Gestion de l’hôtel
Dear Mitzi,Thank you for your positive review! We’re delighted you enjoyed your stay at the Holiday Inn Boone-University Area. We look forward to welcoming you back for another great experience.Best regards,KavyaThe Front Desk Team
par un voyageur
Publié le 16 août 2024 sur Expedia
Easy check in easy check out. Very reasonable rates. Clean beds and nice room.
Commentaires de Gestion de l’hôtel
16 août 2024 par Samantha Biggins Operations Manager, Gestion de l’hôtel
Thank you for taking the time to write a review of your recent stay at our hotel. We appreciate your feedback and look forward to the opportunity to serve you again in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par SAMANTHA , Gestion de l’hôtel
Thank you for your feedback. It would be our pleasure to accommodate you again in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Very unclean and sink was stopped up with mounds of nasty hair. Cleaning service was sloppy and front desk staff was poor.
Commentaires de Gestion de l’hôtel
16 août 2024 par Samantha Biggins Operations Manager, Gestion de l’hôtel
We acknowledge your recent stay at our property and sincerely appreciate the time you took to provide feedback. We regret that your experience did not meet your expectations, and we apologize. We will review your feedback with our team and hope you will consider staying with us again in the future.
par un voyageur
Publié le 15 août 2024 sur Expedia
Good value
Commentaires de Gestion de l’hôtel
15 août 2024 par Sree, Gestion de l’hôtel
Hi Caroline,Thank you for the perfect rating! We’re thrilled to hear you felt you got great value during your stay. We look forward to your next visit!Best,The Holiday Inn Boone Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Sree, Gestion de l’hôtel
Hi Chris,Thanks for the review! We’re happy to hear you enjoyed your stay and look forward to welcoming you back. Safe travels!Best,The Holiday Inn Boone Team
par un voyageur
Publié le 13 août 2024 sur Expedia
The room was good but needed a little housekeeping (hair behind the door in the bathroom) and the bathroom was very small. Overall good.
Commentaires de Gestion de l’hôtel
15 août 2024 par Sree, Gestion de l’hôtel
Hi Lindia,Thank you for your feedback! We’re glad you found the room overall good. We’re sorry to hear about the housekeeping issue and the size of the bathroom; we’ll make sure to address these points. We appreciate your input and hope to have the chance to make your next stay even better.Best,The Holiday Inn Boone Team
par un voyageur
Publié le 11 août 2024 sur Expedia
The room was supposed to be $215 total with tax. That is what we confirmed at checkin. The next morning our balance already, charged to my bank was $415. We asked about the mistake, they said that happens sometimes and I would have to wait 10 full business days for it to be refunded to my account. The front desk costumer service was very poor with communication at check in and answering any questions.
Commentaires de Gestion de l’hôtel
12 août 2024 par Management , Gestion de l’hôtel
We apologize about the experience. We do hold 100 incidentals which should go back on your card within 5-10 business days. Never the less we hope you enjoyed your stay with us.
par un voyageur de florence
Publié le 10 août 2024 sur Expedia
Our room smelled like the smoking section of a
Football locker room, it was terrible. Shower was not clean.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front desk staff, Gestion de l’hôtel
Debbie,We apologize for the inconvenience. This is not the type of stay that our guests needs to experience. we take all the feedback strongly and seriously. We will make sure to relay this to the appropriate team and the management so it can be fixed. Please give us another chance to correct these issues.
par un voyageur
Publié le 9 août 2024 sur Hotels
I was tired, after a long day,,,, just needed a place to relax, it was PERFECT !!!!!!
Commentaires de Gestion de l’hôtel
12 août 2024 par Front desk, Gestion de l’hôtel
Carroll,Glad you had a wonderful day. Next time when you’re in Boone, you know where to find us.
