Note fondée sur 672 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Mtl qc
Très bien
Publié le 27 avr. 2018 sur ExpediaRien à redire sur cet hôtel sauf qu'on nous charge 10$ us en plus du prix de la chambre; 5$ pour frais de service et 5$ pour un rabais dans les restaurants du casino... on nous donne un coupon rabais à notre arrivé de 5$ et qu'on l'utilise ou non on nous le charge quand on check-out... ce n'est pas un cadeau c'est un frais obligatoire et caché...pas correct!
Commentaires de Gestion de l’hôtel
22 mai 2018 par Katarina, Gestion de l’hôtel
Hi Sylvain, thank you so much for the review and we appreciate your feedback. If you don't mind, give us a call at 660-882-1200 to further discuss how we can earn a 5-star rating. Thank you!
par un voyageur
Publié le 21 oct. 2024
This was our send trip to Island of Capri in Missouri. My wife and I were celebrating our anaversary. The first night was fantastic just like we remembered. The second day was one with many stuggles. I had ordered food to take back to our room. The steak was under cooked, the alfredo was dry and the chicken wings were still raw in the midfle. When i contacted the restaurant they seemd bothered . I understand they were busy and short staffed. The only reason i know this was due to the bartender and server were discusding this. The bar was in diarray trash and empy bottles strewn about. They did ask if i wanted new meals but my wife had lost her appetite. The next day i tried to call back to the restaurant and asked to speak to the manager was put on hold then disconnected. I then called the 1800 number and then was told to get in touch with the restaurant. I feel a problem dose not warrent a coversation to come to a resolution. As of now we will not be going back.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Christopher! We apologize that this was your experience when visiting our casino. We always strive to deliver excellent service. We will pass your experience on to management to address. Thank you for taking the time to leave a review. We appreciate your business and hope to see you again in the future. Safe travels!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Will! Thank you for taking time to leave a review. We're glad that you enjoyed your stay! We hope to see you again. Safe travels!
par un voyageur de Hampton
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Heather! We apologize that you haven't had the best experience at our property. We strive to deliver excellent service to our guests and your experience will be shared with management. We hope you try us again in the future. Safe travels!
par un voyageur de Hampton
Publié le 19 oct. 2024 sur Expedia
Was not happy with employee etiquette at all. She was on her personal phone the whole time we checked in and was using foul language with no disregard.
Restaurants are delicious tho.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Heather! We apologize that you experienced this. We will be sure to address this right away. Thank you for taking time to leave a review and making us aware of this.
par un voyageur de Oskaloosa
Publié le 16 oct. 2024 sur Expedia
All I can say is WOW.. Arrived 10/10 around 8 pm ish.. The place is clean, most staff was helpful. We arrived and honestly after our check in experience we were afraid that we made the wrong choice.. The check in Hosts are the face to your hotel.. We walked in. Noticed that both gals were eating.. And they just started at each other to decide who would “have” to wait on us. Finally a host said something and She clearly was not impressed we distrusted Them.All we got from her was..” Name”.. “Card”.. and then slapped the keys on the counter and said.. “There You Go”. But in the meantime of me swiping my card she was taking more bites of her chicken tenders..Guess they don’t realize without guests they wouldn’t have jobs. They made it very clear we were a bother, so there was no use asking for directions..
Our room was clean and inviting.. We went down to the brew brothers restaurant and wish I had got this gals’ name she was the most friendliest, outgoing and a complete joy.. Even the guard that was standing as you came into the casino was very nice.. So If they got rid of the two ruder than rude hosts sitting eating the place would be a 4 star place.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Kym! Thank you for letting us know about your experience. We apologize that this is how your trip started but glad to hear it improved. Our hotel manager will be reaching out to you tomorrow to discuss. We appreciate your business and hope to see you again. Safe travels!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Phyllis! Thank you for taking time to leave a review! We're glad that you enjoyed your stay. Hope to see you again! Safe travels!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi William! We're glad that you enjoyed your stay! Thank you for taking time to leave a review! Safe Travels!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The rooms were in great condition. Beds were comfortable.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Rita! We're glad that you enjoyed your stay! Thank you for taking time to leave a review! Safe Travels!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Isle of Capri Casino Hotel Boonville, Gestion de l’hôtel
Hi Catherine! Thank you for taking time to leave a review! We're glad that overall you enjoyed your stay! Hope to see you again! Safe Travels!
