Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place and friendly staff
Publié le 5 juill. 2024 sur HotelsGreat experience. Lots is staff, all willing to help. Special shout out to Cleo who helped us booking our flight out. Beautiful place right in front of the beach, nothing to complain really. Recommended.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par The Astoria Boracay Management, Gestion de l’hôtel
Dear AL DUBAN,Thank you for sharing your positive experience at Astoria Boracay! We are thrilled to hear that our staff, particularly Cleo, provided excellent service and assistance during your stay. We appreciate your recommendation and hope to welcome you back again in the future. Thank you for choosing Astoria for your beachfront getaway.Always your Astoria,The Astoria Boracay Management
par un voyageur
A great hotel with nearness to the lovely beach.
Publié le 19 juin 2024 sur HotelsOur check-in was good and stay comfortable. Unfortunately, we were accommodated in the old building on the right side of the pool, entering from the check-in counter. This building did not have a lift to the third floor, where our room was located. My wife and I found it difficult to go up the stairs. We were both senior citizens.
Commentaires de Gestion de l’hôtel
27 juin 2024 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Joseph U V,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of a lift in the building you were accommodated in. We strive to make all of our guests' stays as comfortable as possible and we will take your feedback into consideration for future improvements. If you plan to visit us again, please let us know in advance so we can make arrangements that better suit your needs.Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 12 juin 2024 sur Expedia
The staffs are all nice and helpful. Such a great experience overall. Location is perfectly away from the crowd (Station 2). Will definitely book this hotel again.
Commentaires de Gestion de l’hôtel
18 juin 2024 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Emmanuel II,Thank you for your positive feedback! We are delighted to hear that you had a great experience at our hotel. Our team works hard to provide exceptional service, and we are glad that it reflected in your stay. We look forward to welcoming you back on your next visit to Astoria Boracay.Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 22 mai 2024 sur Hotels
That place stinks meaning the rooms smells like moldy.
It’s almost like staying at a Motel 6 in USA.
It’s not a 5 star hotel.
I didn’t stay not even for 2-3 hours.
Commentaires de Gestion de l’hôtel
27 mai 2024 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Charlie,We apologize for the unsatisfactory experience you had at our establishment. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a more pleasant stay for our guests in the future. If you would like to discuss your experience further or if there is anything else we can do to make it right, please feel free to contact us. Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 10 févr. 2024 sur Expedia
staff at ASTORIA Boracay’s restaurant were very accommodating, friendly and great service overall! i did wish staff at front desk gave me more options to upgrade and get better room location at hotel at time of arrival.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par The Astoria Boracay Management , Gestion de l’hôtel
Dear Melina,We are delighted to hear about your positive experience at our restaurant and appreciate your feedback regarding the front desk service. We will ensure to address this issue and provide better options in the future. Thank you for your review and we hope to welcome you back soon at Astoria Boracay!Always your Astoria,The Astoria Boracay Management
par un voyageur de Chicago
Publié le 14 janv. 2024 sur Expedia
It’s a terrible check in . They put us close to the garbage . I can provide the pic . It’s a hazardous area compared to the rest . We tried to complain several times but they keep on ignoring us and prioritized the others who will just check in without issue . An issue should comes first . They only took action when my family member went to Barangay office in boracay ( it’s where you complain for hazard and other health related issues .
Commentaires de Gestion de l’hôtel
1 févr. 2024 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Teresita,We would like to sincerely apologize for the inconvenience you experienced during your stay at Astoria Boracay. Your feedback is extremely important to us and we take all guest concerns seriously.We regret that you were placed in a location that was not up to your expectations. We strive to provide the best possible experience for all our guests and we apologize for falling short in this instance. We have taken note of your concerns and will address them with our team to ensure that situations like this are avoided in the future.Thank you for bringing this matter to our attention and for allowing us to rectify the situation. We hope that you will give us another chance to exceed your expectations in the future.Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 15 nov. 2023 sur Hotels
Excelente hotel e localização. Atendimento excelente. Só acho q poderiam melhorar o café da manhã.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par The Astoria Boracay Management, Gestion de l’hôtel
Dear ERNANI CESAR,Thank you for your review of Astoria Boracay! We appreciate your kind words about our hotel and location. We apologize for any shortcomings you experienced with our breakfast. We take guest feedback seriously and will take your comments into consideration as we strive to continuously improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Very nice and clean property centrally located on the beach well
Commentaires de Gestion de l’hôtel
24 nov. 2023 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Clarence,Thank you for taking the time to share your review of Astoria Boracay. We are delighted to hear that you enjoyed your stay at our property and found it to be clean and centrally located on the beach. We strive to provide our guests with a memorable experience and it is feedback like yours that motivates us to keep up the good work!Always your Astoria,The Astoria Boracay Management
par un voyageur de Wellington
Publié le 5 nov. 2023 sur Expedia
Great location, right near the beach. Very friendly staff. Nothing was too much. Lots of other places close by for a drink, dinner etc. Great location for a relaxed beach holiday. Would love to stay again.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Joanne,Thank you for taking the time to leave such a positive review of your experience at Astoria Plaza. We are thrilled to hear that we were able to accommodate your special request and make your nephew's birthday surprise a memorable one. Our team takes pride in providing excellent service and we are delighted that you found our staff pleasant and helpful. We look forward to welcoming you back for another stay in the future. Thank you for choosing Astoria Plaza!Always your Astoria,The Astoria Boracay Management
par un voyageur
Publié le 22 sept. 2023 sur Expedia
My husband and I love and throughly enjoy Boracay and Astoria Boracay! This beachfront resort is fantastic—great location,wonderful and friendly staff, decent breakfast buffet to start off our days! Housekeeping staff kept our room, nice, clean and comfortable…lots of dining, shopping and water activity options nearby! Highly recommend👍
Commentaires de Gestion de l’hôtel
28 sept. 2023 par The Astoria Boracay Management, Gestion de l’hôtel
Dear Maria,Thank you for your kind review of Astoria Boracay! We're thrilled to hear that you and your husband thoroughly enjoyed our beachfront resort and that our staff provided you with excellent service. We're also glad that you found our location convenient and enjoyed the breakfast buffet. Our housekeeping team takes great pride in ensuring that our guests have clean and comfortable rooms, so we're happy to hear that you had a fantastic experience. We appreciate your recommendation and look forward to welcoming you back to Astoria Boracay in the future!Always your Astoria,The Astoria Boracay Management
