Ratings based on 403 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Glen Cove
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear Guest,We would like to thank you for taking the time to write down your experience in our establishment.We hope to see you again very soon.The Boutique Hotel & Spa team
by A traveller
Posted Sep. 26, 2024 on Expedia
5-star property! Our suite with terrace and hot tub was fantastic and worth the money spent. The hotel staff was very friendly and energetic.
My only critiques would be the Smart TV was not working properly which we reported and was never fixed or mentioned during our stay. In addition, I made three requests for wine tastings but no one from the hotel ever followed up with us.
We felt that a 5-Star Property would have had a better trained staff with regard to follow-up on guest requests. Neither issue deterred us from a nice stay and we will stay again.
Comment from Hotel Management
Oct. 1, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear Guest,Thank you very much for your review and detailed feedback. We are delighted to hear that you found your suite with terrace and jacuzzi fantastic and that our staff contributed to making your stay enjoyable.However, we sincerely apologize for the inconveniences you experienced regarding the Smart TV and the follow-up on your wine tasting requests. We take your feedback very seriously and will share it with our team to improve our service and ensure that such situations do not occur in the future.We are glad to hear that, despite these issues, you had a good stay and are considering returning. We would be thrilled to welcome you back and provide you with an even better experience.The Boutique Hotel & Spa team
by A traveller
Impeccable service!
Posted Sep. 18, 2024 on HotelsThe staff was amazing!!! They set up a private wine tour and helped us each day with transportation and activities. Great central location.
Comment from Hotel Management
Sep. 24, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear guest, Thank you for your wonderful feedback! We’re thrilled to hear that our team made your stay memorable by assisting with your wine tour and daily activities. It’s great to know you appreciated our central location as well. We look forward to welcoming you back for another fantastic experience!The Boutique Hôtel & Spa team
by A traveller
Posted Sep. 13, 2024 on Expedia
The property is nice , the staff was great , however the room was glorified jail cell. Very very small.
Comment from Hotel Management
Sep. 24, 2024 by The Boutique Hotel & Spa team, Hotel Management
dear guets, Thank you for sharing your experience. We are sorry to hear that the room you were allocated was not up to your expectations in terms of space. For your next stay, please do not hesitate to let our reception team know your preferences regarding room size and layout, as all our rooms are different. We would be delighted to help you find accommodation that suits you better. We look forward to welcoming you back soon.The Boutique Hotel & Spa team
by A traveller
Posted Sep. 9, 2024 on Expedia
Kind and welcoming staff with good attention to detail. Nice spa facilities - clean, new sauna and steam room. Excellent massage! Did not go in the pool as it had been raining.
Con - fire alarm at 2am, staff did not tell me masseuse was late and appointment was rescheduled so I waited (but very nice service so made up for it). Limited menu options for any kind of dietary requirements and no ability to be flexible.
Comment from Hotel Management
Sep. 11, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear guest, Thank you for sharing your impressions of your stay. We are delighted that you enjoyed our spa facilities and your massage. We apologise for any inconvenience, including the fire alarm and the delay to your appointment. Your feedback on menu options and communication with the team is invaluable to us in improving our services. We look forward to welcoming you back under better conditions.The Boutique Hotel & Spa team
by A traveller
Posted Sep. 6, 2024 on Expedia
Lovely stay at this quaint hotel in the heart of Bordeaux. I loved the pool and all the wellness area, the breakfast / brunch was amazing. Mahsa at the front desk was amazing, and so was the entire team. We look forward to be back!
Comment from Hotel Management
Sep. 11, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear guest, Thank you very much for your positive feedback! We are delighted that you had an excellent stay and enjoyed our wellness area as well as our breakfast. Many thanks also for your compliments to our team, especially Mahsa. We look forward to welcoming you again on your next visit to Bordeaux!The Boutique Hôtel & Spa team
by A traveller
Two stars st best, nothing luxury here
Posted Sep. 3, 2024 on HotelsI was looking forward to a lovely vacation at this property but left exhausted and wondering how anyone could consider this a 5 star hotel. Key issues that the hotel could easily remedy are — most uncomfortable/hard bed I’ve slept in at any hotel (and I travel at least once a month), horrible pillows that left me in pain, bugs in the rooms, and odd astroturf in the “garden” area that is hideous. Good location to be near but slightly removed from the tourist area and some excellent staff. I would not recommend unless the hotel upgrades its beds.
Comment from Hotel Management
Sep. 11, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear guest, We are very sorry to hear that your stay did not meet your expectations. We are surprised by these comments as you did not express these concerns during your stay, which would have enabled us to rectify them immediately. We offer several types of pillows on request and would be happy to send them to you on your next visit. With regard to insects, we would like to point out that we have had no reports of this problem and that our establishment is regularly checked to ensure cleanliness and comfort. We appreciate your compliments on the location and staff and look forward to providing you with a better experience in the future.The Boutique Hotel & Spa team
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by L'équipe du Boutique Hôtel & Spa, Hotel Management
Bonjour Madame, Monsieur,Nous souhaitons vous remercier d'avoir pris le temps de noter votre expérience au sein de notre établissement.En espérant vous revoir très prochainement.L'équipe du Boutique Hôtel & Spa
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by L'équipe du Boutique Hôtel & Spa, Hotel Management
Bonjour Madame, Monsieur,Nous souhaitons vous remercier d'avoir pris le temps de noter votre expérience au sein de notre établissement.En espérant vous revoir très prochainement.L'équipe du Boutique Hôtel & Spa
by A traveller
Best in bordeaux
Posted Aug. 19, 2024 on HotelsMy favorite hotel in Bordeaux
Comment from Hotel Management
Aug. 19, 2024 by The Boutique Hotel & Spa team, Hotel Management
Dear Sir/Madam, Thank you so much for this wonderful compliment! We are honored to be your favorite hotel in Bordeaux and look forward to welcoming you back on your next visit. See you soon!The team at The Boutique Hôtel & Spa
