Ratings based on 148 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 6, 2024 on Hotels
by A traveller
Posted Oct. 1, 2024 on Hotels
Overall, the facilities were very good in this hostel: the bed was very comfortable and the shower great, in fact too hot (which you can't always say). I liked the idea of the curtain per bed as it offers good privacy. I liked the fact that there was a happy hour involving cocktails but only on Tuesdays and I arrived at the hostel at 21.45 pm but had to wait at the check in until the person in front of me had finished so that ended up being 22.00 when the happy hour was over so I couldn't get a cocktail or a coffee as the cafe closed at 22.00 so a little bit annoying.
The female staff member who gave me loads of helpful info the following morning was very good. She also allowed me to print a copy of my boarding pass at reception which was handy.
Poss improvements:
I was disappointed that a basic breakfast wasn't included in the room price (even a tea/coffee and croissant).
It would be nice to have free tea/coffee offered to tourists all day similar to other hostels as it's a nice extra.
When I checked in at reception, I had to wait about 15 minutes as there was one person in front of me but the conversation seemed to go on for longer than was needed. Then, when I got the card for the room, it worked in the lift but not in the door. One of the ladies in the room opened the door and all said that they all had the same problem when checking in. I had to go back down to reception. You probably need to point this out to the younger staff member (girl) who checked me in.
Comment from Hotel Management
Nov. 5, 2024 by Team Whoo, Hotel Management
Thank you for your detailed feedback! We’re thrilled to hear that you enjoyed our facilities and found the beds, showers, and privacy curtains to your liking. We’re also pleased that our team could assist you, especially with helpful information and boarding pass printing.We understand your frustration with the timing around happy hour and the café closing—your input is valuable as we consider ways to improve access to these services for guests arriving later. We also appreciate your feedback on breakfast; while it’s not currently included, we’ll keep in mind your suggestion to offer complimentary tea or coffee throughout the day.Regarding check-in wait times and room key issues, we’ll ensure our team addresses these matters for a smoother experience in the future. Thank you again for sharing these insights—they truly help us improve, and we hope to welcome you back soon for an even better stay at Whoo!
by A traveller
Posted Sep. 26, 2024 on Expedia
What I like : facilities
What I don’t like : rude staff. Inconvenient Luggage storage.
You need an automatic button for the storage so we don’t have to waste time looking for key when your staff are always playing hide and seek.
Unlike other hotels, reception is always away from the desk. You need someone sitting there for hours.
Comment from Hotel Management
Nov. 5, 2024 by Team Whoo, Hotel Management
Thank you for your feedback. We’re glad to hear that you liked our facilities. However, we sincerely apologize for the negative experience you had with our staff and the luggage storage. Your concerns about accessibility and responsiveness are important to us, and we will address them with our team to ensure a better experience for all our guests. We appreciate your suggestions regarding the luggage storage system and reception availability; these are valuable insights as we strive to improve our services. We hope you’ll give us another chance in the future to provide you with a more enjoyable stay at Whoo.
by A traveller
Posted Sep. 18, 2024 on Expedia
1) shower (same as in jail)
2) receptionists (mean spirit, unresponsive to contacts)
3) you have to buy food from them. 9 euros above. No kitchen. No outside good.
Comment from Hotel Management
Sep. 18, 2024 by CJ, Hotel Management
Bonjour, Merci d'avoir pris le temps de partager vos impressions. Nous souhaitons apporter quelques précisions : notre établissement étant récent et moderne, nous pensons que la comparaison de nos douches avec celles d'un établissement pénitentiaire est excessive. Nos réceptionnistes s'efforcent quotidiennement de fournir un service chaleureux et attentif à chacun de nos clients, et nous sommes toujours disponibles pour répondre à vos besoins.En ce qui concerne la restauration, il est important de préciser qu'il n'y a aucune obligation d'acheter des repas sur place. Nos clients sont libres d'apporter de la nourriture de l'extérieur. De plus, nos prix varient de 1,50 pour des encas à 10,50 pour une pizza Margherita, ce qui est bien en dessous des montants mentionnés. Nous restons à votre disposition pour toute autre question ou suggestion.Coridalement, La Team Whoo
by A traveller
Posted Sep. 11, 2024 on Expedia
1) Worst receptionists of all hostels. The guy saw I had been waiting for check in for a while, after he finally came back, he chose to work in kitchen instead. He never lifted a finger to help store luggage. He never bothered to tell me anything else other than room number.
2) The first time I ever heard from a hostel that to borrow a hairdryer you need to give your ID to receptionist (woman). My ID is worth more than 10 euros.
3) the shower is same as those in jail.
4) bear in mind, if you come back late at night, the bus can’t come because the bridge is blocked everyday at certain time.
5) their entrance has stairs.
6) overall everyone here is cold and rude. Else is ok.
Comment from Hotel Management
Sep. 18, 2024 by CJ, Hotel Management
Bonjour, Merci pour votre retour d'expérience. Nous sommes sincèrement désolés que votre séjour n’ait pas répondu à vos attentes. Concernant notre équipe de réception, nous veillons à ce que nos collaborateurs soient à l’écoute et disponibles pour nos clients. Nous regrettons que ce ne fût pas votre impression lors de votre arrivée, et nous ferons le nécessaire pour renforcer l’attention portée à l'accueil.En ce qui concerne le prêt d’un sèche-cheveux, nous demandons une pièce d’identité en garantie, une pratique courante dans de nombreux établissements, afin d'assurer la bonne gestion de ce service.S’agissant des douches, elles sont modernes et conformes aux standards de l’hôtellerie. La comparaison avec celles d’un établissement pénitentiaire nous semble inappropriée.Le pont Chaban-Delmas est pour information géré par la ville de Bordeaux et se lève ponctuellement pour permettre le passage des bateaux de croisière. Nous n'avons malheureusement aucun contrôle sur ces horaires, et ce point ne relève donc pas de notre responsabilité.En ce qui concerne les escaliers, notre entrée comporte en effet 3 marches, mais elle est également équipée d'une rampe, notre établissement étant entièrement adapté pour accueillir les personnes à mobilité réduite. Nous accordons une grande importance à l'inclusivité et veillons à ce que chacun de nos clients puisse accéder confortablement à nos installations.Nous vous remercions de votre compréhension.Cordialement, La Team Whoo
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 18, 2024 by CJ, Hotel Management
Bonjour Riadh, Merci pour ton commentaire !A très vite au Whoo ;)
by A traveller
Posted Aug. 17, 2024 on Hotels
by A traveller
Posted Aug. 12, 2024 on Expedia
Good location.
Easy transport
Comment from Hotel Management
Sep. 18, 2024 by CJ, Hotel Management
Bonjour Carlos,Merci d'avoir partagé votre expérience positive concernant votre séjour dans notre hostel Whoo !Au plaisir de vous recevoir à nouveau ;) Bien à vous, La Team Whoo
by A traveller
Posted Aug. 6, 2024 on Hotels
by A traveller
Posted May 26, 2024 on Hotels
