Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel correct à moderniser
Publié le 30 août 2019 sur HotelsLa literie (sommier et matelas) du canapé lit de très mauvaise qualité. Draps du canapé lit à poser par le client le jour de l'arrivée.
Les chambres fumeurs et non fumeurs sont les mêmes. Odeurs résiduelles importantes. Odeurs de tabac dans les salles de bains transmises par la ventilation.
Climatiseurs très bruyants. Impossible de dormir avec les climatiseurs en fonctionnement.
Restauration correcte mais un peu chère.
Commentaires de Gestion de l’hôtel
7 oct. 2019 par T.Fuller, Gestion de l’hôtel
Thank you for being a guest at the Hilton Garden Inn and Homewood Suites-Bossier. It is always our goal to provide a memorable experience, and I am so sorry this stay fell short of your expectations. Please know that we value your feedback, and we hope you will give us the opportunity to exceed your expectations in the near future. T. Fuller, Director of Sales
par un voyageur
Publié le 26 août 2024 sur Hotels
Love this hotel!
Commentaires de Gestion de l’hôtel
26 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future!
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for your five-star review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for your review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.
par un voyageur
Publié le 14 août 2024 sur Expedia
I enjoyed the contactless check in/out as well as the room key is on your phone through the app.
Commentaires de Gestion de l’hôtel
14 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.
par un voyageur de College Station
Publié le 12 août 2024 sur Expedia
Rating the different staff.
Night front staff. Poor quality and customer service. Charged me twice for the room even after I told them I paid for it through Expedia. Then the room once we got in had toe nails along bed frame and hair all on the floor. The cleanliness of the room for a Hilton brand and particularly the Garden inn hotel is subpar and sad excuse for the Hilton brand. Once I told the front staff about the toe nails and hair their concern was negligible and I was told someone would contact me tomorrow morning about the charges and the room. Truly a sad excuse for customer service.
The day front staff was a stark difference. She had empathy and apologized for the issue and would pass it along to the manager.
I still have yet to hear from a manager and I am giving them a business day before calling. The Hilton brand says they guarantee you have a good stay or they will fix it. It was a poor experience overall and I hope they can make this right.
The breakfast staff was an absolute delight they greeted us and asked about our travel and overall were kind and caring.
Overall poor experience at the Hilton garden inn in Shreveport.
Commentaires de Gestion de l’hôtel
12 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve guest satisfaction with each and every stay. Please know the cleanliness of the hotel and the safety of our guest are extremely important to us, and this is not typical of our hotel. We hope you will give us an opportunity in the future to exceed your expectations.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for your ten-star review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future!
