Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024
par un voyageur
Poor housekeeping!!!
Publié le 19 août 2024 sur HotelsRoom was not ready for 3pm check in. It wasn’t ready until after 4pm. The room was not cleaned well. The toilet bowl in the king size room was dirty. The floor was sticky in kitchen/living room area. The ac unit in living has some kind of red food splatter on the front of it. The water in the coffee maker was dirty and had film and mold, so that has not been tended too in quite some time. The suite was beautiful, but just not cleaned well. Very dusty throughout. King bedroom had a white substance splattered on the night stand and the closet had a musty smell. Suite 107 definitely needs a detailed cleaning!!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve guest satisfaction with each and every stay. Please know the cleanliness of the hotel and the safety of our guest are extremely important to us, and this is not typical of our hotel. We hope you will give us an opportunity in the future to exceed your expectations.
par un voyageur
Best time ever
Publié le 11 août 2024 sur HotelsWe had a absolute wonderful time the room was perfect for us very spacious rooms can’t wait until I come back
Commentaires de Gestion de l’hôtel
12 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future!
par un voyageur
Publié le 11 août 2024 sur Expedia
Nice, very nice roomy rooms.
Commentaires de Gestion de l’hôtel
12 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Rooms could use more attention but would stay here again in a heartbeat. Lovely place. Lovely people. Kids loved the pool and hot tub. We had a great time!
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Understand construction for improvement but inconvenience
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
Thank you for taking the time to leave a review of our property. We greatly appreciate your feedback, and we hope to have the opportunity to provide a better experience in the near future.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
These staff here are horrible. I asked them a couple times to clean our room and they NEVER came we stayed 5 days. We started using grocery bags as garbage bags to dump out our garbage. Had to go to front desk and keep asking for towels. The 4th floor has a leak in ceiling and they have 2 buckets and the huge laundry bin in center of hallway that looks very unsafe and hazardous for anyone with children. Donna is very rude and nasty. Asked her if they had any pepto for sale. She never gives me any eye contact starts drinking her cup and says no and never turns her head to give me any contact. Remind you I said hello good morning before asking her. She didn’t want to speak because and says “morn-in” and rolls her. She clearly hates her job and disgusting. There’s another one that’s a cleaning lady and she was smacking her gum and rolling her eyes. She has fingerwaves and hair really short. They obviously have issues. We had no idea they had a restaurant or anything. Our room wasn’t ready by 3. We had to wait until they cleaned a room and we drove 12 hours to get there. Disgusting miserable employees.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Grace H. Sales Coordinator , Gestion de l’hôtel
We sincerely apologize for the inconveniences you experienced while staying with us. We can assure you we will be addressing your concerns as this does not meet our standards. We hope you will consider giving us another try in the future.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Overall property itself
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Anthony Martino - Front Office Manager, Gestion de l’hôtel
Thank you for the great review! We're so happy you enjoyed your stay and we hope to see you again!
par un voyageur de Shreveport
Publié le 11 juill. 2024 sur Expedia
Pool gym and rooms were clean. Breakfast was also good!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Anthony Martino - Front Office Manager, Gestion de l’hôtel
Thank you for the wonderful review! We hope you'll come back and see us again soon!
