Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,9 Service et personnel
2,3 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct
Publié le 21 mai 2023 sur HotelsCommentaires de Gestion de l’hôtel
23 mai 2023 par Manager, Gestion de l’hôtel
Hello CLAUDE,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Katie,We're thrilled to hear that you had a perfect stay with us! If you have any other comments or suggestions, please don't hesitate to contact us directly.
par un voyageur
Publié le 8 août 2024 sur Expedia
The property is old and dingy. We were woken up by the police around 8:30 am. They were knocking on every door looking for someone.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello veronica, We appreciate your feedback regarding your recent stay. Our team is committed to ensuring a safe environment for all guests, and we apologize for any inconvenience caused by the unexpected visit. Your comments will be shared with the appropriate departments to address such occurrences in the future.
par un voyageur
Publié le 5 août 2024 sur Hotels
I’ve always used Hotel.com & I haven’t had an issue til this stay. Booked and paid for the hotel but when we got there @1:20am they tell me can’t stay here were full. No warnings or anything. Contacted hotels.combo get a refund since I had find another place and pay for it too ! But all they said was we will “TRY” to get a refund next day they email me sorry couldn’t do anything … wow ! What service…. lol thanks!
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Adriana, We apologize for any inconvenience you experienced during your recent stay. For any issues related to your booking or refund, we recommend contacting the hotel directly for further assistance. We appreciate your feedback and will share it with our team for improvement.
par un voyageur
Worst experience ever!
Publié le 4 août 2024 sur HotelsI only gave it a 1 star because I can’t give a negative number. Worst place to stay ever! No towels, only 2 pillows, no hangers… the furniture was rotted and broken, the bathroom seeped water through the boards when you walked on it. The wall had water damage so bad it was collapsing. Only two of the electrical outlets worked and no coffee pot, but there was decaffeinated coffee! Oh and when we went down for our morning breakfast it was never refilled so nothing was there at 8:00. We repeatedly tried to talk to management but she did an excellent job of dodging all of the people wanting to complain. Not to mention the 3 police cars checking out the whole motel grounds while we were there. Worst experience ever! I will never use Quinta Inn again.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Lisa, We are sorry to hear about the challenges you faced during your stay. We take guest feedback seriously and will address these concerns with our team to ensure a better experience for future guests. We recommend reaching out to our management directly to discuss your experience in more detail. Your feedback is valuable to us as we continuously strive to improve our services.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello christine,We are delighted to hear that you had a great experience at our hotel. Please come back and visit us soon for another wonderful stay!
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Trino,We appreciate you taking the time to share your experience with us. Please feel free to reach out to our team with any specific feedback from your stay so we can address it accordingly. We hope to welcome you back in the future and provide a better experience.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Kim,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can improve our services. We value your input and hope to have the opportunity to welcome you back in the future.
par un voyageur
Not ideal for the family
Publié le 4 août 2024 sur HotelsThe only thing good about this place was the front desk clerk. After checking in, I didn’t even unpack. Don’t know what as worst the smell, the cobweb in the tub or the roach that came out to greet me. Then I couldn’t get a hold of anyone to get my refund.
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Michael, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 4 août 2024 sur Hotels
When we arrived at our room the lights were unplugged and one did not even work. The morning of checkout on two separate occasions the first one happening at 9 am the other at 945 the staff walked in our room without knocking.
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Stephanie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback as it helps us improve our services. We will address these issues with our team to ensure that all guests' privacy and comfort are respected.
