Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I liked everything about our stay!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par L. Evans, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your experience with Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Winner
Publié le 21 sept. 2024 sur HotelsClean and comfortable rooms. Nice staff a win win
Commentaires de Gestion de l’hôtel
23 sept. 2024 par L. Evans, Gestion de l’hôtel
Dear Mr. Joe, On behalf of the entire hotel team, I want to thank you for sharing your wonderful experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staffas a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par L.Evans, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The front desk staff were all friendly and pleasant. I understood my room would be serviced every other day. We checked in Friday afternoon and understood our room would not be serviced on Saturday. We left our room on Sunday around 11:00 am and returned around midnight to an unserviced room. We were very disappointed not to have fresh towel and the coffee replaced for the next day.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par L. Evans, Gestion de l’hôtel
Dear Earnest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure that necessary guidelines are in place and reviewed to prevent similar occurrences in the future.I hope you choose to stay with us again when your travels bring you back to the area.
par un voyageur
AWESOME EXPERIENCE
Publié le 2 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
16 sept. 2024 par L.Evans, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
par un voyageur
Publié le 8 août 2024 sur Hotels
Very clean hotel. Breakfast was well stocked and clean eating area. Friendly staff. I would not hesitate to stay there again.
Gym cable machine was broken, which would be the and the toilet in my room had to be repaired, which was done promptly.
Commentaires de Gestion de l’hôtel
9 août 2024 par L. Evans, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 4 août 2024 sur Expedia
I didn't feel like the property was as inviting as the rating suggested and also the room didn't seem as clean, seemed a little sticky and humid
Commentaires de Gestion de l’hôtel
5 août 2024 par L. Evans , Gestion de l’hôtel
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
par un voyageur
Publié le 3 août 2024 sur Expedia
Perfect stay.
What a great surprise to be able to see the horses running around the track from our hotel window in the morning!
Commentaires de Gestion de l’hôtel
5 août 2024 par L.Evans , Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par L. Evans , Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Staff was wonderful and helpful. Breakfast was fantastic
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Springhill Suites, Gestion de l’hôtel
Thank you for your feedback!
