Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
La chambre était belle mais la salle de bain était sale. Trace d’urine sur le siège. La piscine était verte
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Deidre, Gestion de l’hôtel
I’m sorry to hear about the cleanliness issues you experienced. This is not the standard we strive for. I’ll address the bathroom and pool concerns with our team to ensure they are properly cleaned and maintained. Thank you for bringing this to our attention, and I hope we can provide a better experience on your next visit.
par un voyageur
Publié le 28 août 2024 sur Expedia
We stayed 4 nights, and each one the pool either closed earlier than its official closing time, or it was closed all day. So we never got to go in the pool once.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Deidre, Gestion de l’hôtel
I’m really sorry to hear about the issues with the pool during your stay. This is not the experience we aim to provide. I’ll investigate what caused the pool closures and work on improving our communication and availability. Thank you for letting us know, and we hope to have the opportunity to offer a better experience on your next visit.
par un voyageur
Publié le 26 août 2024 sur Expedia
We booked this place since every hotel in the center of Boston were booked or really too expensive and it was perfect! Only a 20 mins drive to go to the center of Boston and really cozy. We ran to the Lexington park which is super close to the hotel so that was definitely a plus for us! Also the place was perfect for the price, would definitely book again.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Deidre, Gestion de l’hôtel
I’m thrilled to hear that our location worked out so well for your visit to Boston and that you enjoyed the cozy atmosphere. It’s great to know you took advantage of the nearby Lexington park and found the price to be a good value. We’d love to welcome you back on your next trip!
par un voyageur
Publié le 7 août 2024 sur Expedia
La piscine est petite, la pomme de douche n'est pas pratique, sinon tout a été bien passé.
Commentaires de Gestion de l’hôtel
13 août 2024 par Deidre, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear everything went well overall and will take your comments about the pool and shower head into consideration for improvements.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Deidre, Gestion de l’hôtel
Thank you for the fantastic rating! We're thrilled you enjoyed your stay.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Manque de gentillesse du personnelles, aucune attention !
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Deidre, Gestion de l’hôtel
I'm sorry to hear about your experience with our staff. Providing excellent service and hospitality is our top priority, and we regret if we fell short of your expectations in terms of kindness and attention. Your feedback is valuable to us, and we will address this internally to ensure that all our guests receive the courteous and attentive service they deserve.If there are any specific details you'd like to share about your experience or if there's anything we can do to make it right, please reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your impression of our hotel.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Nice service desk but the cleaning service could be improved. We stayed 2 nights and no one cleaned our room after the first night.The pool is old and would need renovation
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Deidre, Gestion de l’hôtel
Thank you for your feedback. We apologize for the oversight regarding the cleaning service during your stay and any inconvenience it may have caused. We'll address this with our housekeeping team to ensure it doesn't happen again in the future. Additionally, we appreciate your input regarding the pool, and we'll take your comments into consideration for any future renovations or improvements. We hope to have the opportunity to welcome you back and provide you with a better experience.
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par Deidre, Gestion de l’hôtel
Thank you for the perfect score! We're delighted to hear that you had a great experience during your stay. If there's anything else you'd like to share or if you have any future plans to stay with us, please don't hesitate to reach out. We appreciate your feedback and hope to have the pleasure of serving you again in the future. Safe travels and see you soon!
par un voyageur
Publié le 7 août 2023 sur Expedia
10 minutes de la station Alwife. Bar agréable en soirée et petit offre de repas.
Commentaires de Gestion de l’hôtel
15 août 2023 par Deidre, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. If there are any specific aspects that you think could have been improved to make your experience even better or any comments you'd like to share, please feel free to let us know. Your feedback is valuable as we strive to provide the best possible service. We appreciate your review and hope to have the opportunity to serve you again in the future. Safe travels!
par un voyageur
Publié le 5 août 2023 sur Expedia
Room was very clean, well received by the person at the front desk
Commentaires de Gestion de l’hôtel
14 août 2023 par Deidre, Gestion de l’hôtel
We're delighted to hear that you had a positive experience during your stay! It's great to know that your room was very clean and that you were well received by our front desk staff. Providing a clean and welcoming environment is important to us, and we're glad that we met your expectations.If there are any other aspects or amenities that stood out and contributed to your positive experience, or if there's anything else you'd like to share, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of serving you again in the future. Safe travels and see you soon!
