Ratings based on 909 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 21, 2024 on Expedia
Comment from Hotel Management
Oct. 22, 2024 by General Manager, Hotel Management
Dear Subin, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Boston Marriott Cambridge. Thanks for choosing us for your time in CITY; we hope to see you again soon.Jennifer PendolaGeneral Manager
by A traveller
Posted Oct. 17, 2024 on Expedia
Comment from Hotel Management
Oct. 28, 2024 by Casey W., Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A traveller from NORTH BERGEN
Posted Oct. 17, 2024 on Expedia
worst experience
Comment from Hotel Management
Oct. 18, 2024 by General Manager, Hotel Management
Dear Erin, We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Jennifer Pendola,General Manager
by A traveller
Posted Oct. 17, 2024 on Hotels
Comment from Hotel Management
Oct. 28, 2024 by Casey W. , Hotel Management
Thanks for brightening our day! We look forward to being here for you on your next visit!
by A traveller
Posted Oct. 13, 2024 on Hotels
The location was great, and the service overall was fine. The housekeeping lady was nice and helpful. However, when we checked in, our room was changed from a two-queen bed to one king bed, and we got charged the same price.
Comment from Hotel Management
Oct. 28, 2024 by Casey W. , Hotel Management
Thank you for your feedback. We’re glad to hear you enjoyed the location and appreciated the service from our team, especially the housekeeping staff. We apologize for the change in your room type at check-in and understand the frustration this may have caused. Your comments have been shared with our team, as we’re committed to ensuring that such issues are addressed to prevent future occurrences.
by A traveller
Posted Oct. 10, 2024 on Expedia
Good
Comment from Hotel Management
Oct. 11, 2024 by General Manager, Hotel Management
Dear Rohil, We appreciate you choosing Boston Marriott Cambridge and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Jennifer Pendola, General Manager
by A traveller from BURR RIDGE
Posted Oct. 4, 2024 on Expedia
Tiny rooms did not have microwave in spite of the description saying it had it. Very congested room with the bathroom door doubling up as wardrobe door. With 500$ per night did expected better than this.
Comment from Hotel Management
Oct. 5, 2024 by General Manager, Hotel Management
Dear Narendra, We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression. We are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced; we appreciate your patience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Jennifer Pendola, General Manager
by A traveller
Posted Sep. 29, 2024 on Expedia
Comment from Hotel Management
Oct. 28, 2024 by Casey W. , Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A traveller
Posted Sep. 22, 2024 on Expedia
The location is good
Comment from Hotel Management
Sep. 23, 2024 by General Manager, Hotel Management
Dear Guest, It is nice to read that our central location worked so well for you and made your time with us even better. Thank you for sharing your experience so that future guests can see what makes our hotel a great choice. We look forward to your next stay at Boston Marriott Cambridge.Jennifer Pendola,General Manager
by A traveller
Posted Sep. 18, 2024 on Expedia
Classic Marriott property. Older but well maintained. Good staff
Comment from Hotel Management
Sep. 19, 2024 by General Manager, Hotel Management
Dear Markey, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for your loyalty to our brand, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Jennifer PendolaGeneral Manager
