Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par The Charlesmark Hotel, Gestion de l’hôtel
Hello Paul,Thank you for giving us your feedback. We're very glad to hear that you enjoyed your stay! We hope to see you again in the future! Best, The Charlesmark Hotel
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par The Charlesmark Hotel, Gestion de l’hôtel
Hello Antoine,Thank you for giving us your feedback. We're very glad to hear that you enjoyed your stay!! We hope to see you again in the future! Best, The Charlesmark Hotel
par un voyageur
TRES BIEN,BIEN SITUE ACCES FACILE
Publié le 17 juill. 2024 sur HotelsTRES BELLE CHAMBRE ,PROPRE ET AU CALME;
Cependant petit déjeuner succinct: 1 boisson,1 viennoiserie,1 fruit que nous n'avons pas vu. Le
1e matin la 2e viennoiserie a été payante, le 2E matin elle était gratuite . Nous n'avons rien compris.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Charlesmark Hotel, Gestion de l’hôtel
Hello Francoise, Thank you so much for your positive feedback about your recent stay with us! We are sorry to hear that you were charged on one morning for a pastry. Guests are supposed to recieve one free pastry and cup of coffee each morning as well as a 20% discount at our cafe all day. We are glad that you enjoyed your stay otherwise and hope that you will choose to stay with us again with a complimentary breakfast at our cafe included! Thank you again. Best, The Charlesmark Hotel
par un voyageur
Publié le 21 mai 2024 sur Expedia
Merci !
Commentaires de Gestion de l’hôtel
22 mai 2024 par The Charlesmark Hotel, Gestion de l’hôtel
Hello Mathieu, Thank you for giving us your feedback. We're very glad to hear that you enjoyed your stay! We hope to see you again in the future! Best, The Charlesmark Hotel
par un voyageur
Great location, outdated hotel
Publié le 11 mai 2024 sur HotelsPositives: great location. Good room size.
Negatives: the floorboards are SO squeaky. To the point where I can tell you how many times the person in the room above me got up to pee during the night. Also some parts of the room (between night stand and bed for example) had a thick layer of dust and clearly hadn’t been cleaned for a while.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Charlesmark Hotel, Gestion de l’hôtel
Hello, Thank you for giving us your feedback. We're very glad to hear that you enjoyed the location and room! Were sorry about the issues you mentioned with your room and we can assure you that we will be looking into to fixing those issues asap. We apologize for any inconvenience and we hope that you will stay with us again in a hand picked room by a manager at a discounted price. Thank you again for the review and for staying with us. Best, The Charlesmark Hotel
par un voyageur
Nuit blanche à cause du bruit de la rue
Publié le 22 oct. 2023 sur HotelsChambre très bruyante donnant sur Boylston St avec simple vitrage. Impossible de dormir! Plus jamais!
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Charlesmark Hotel, Gestion de l’hôtel
Hello Philippe, Thank you for giving us some feedback on your stay! We're so sorry you we're disturbed by any noise from the street. It is not typically an issue or complaint we run into so we are surprised to hear that it was such an inconvenience for you and we apologize. We are more than willing to move guests to another room if our availability allows or do whatever we can do make their stay more comfortable so please if you can let us know what was able to be done during the stay to make things quieter for you. Was the desk made aware of the issue? We would like to know more if possible to correct and prevent any issues in the future. If you would like to call and speak to a manager we would like to hear from you and see if there is anything we can do in the future to make it up to you. Again, we appreciate you staying with us and for your feedback. Best, The Charlesmark Hotel
par un voyageur
Publié le 19 oct. 2023 sur Expedia
Good!
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Charlesmark Hotel, Gestion de l’hôtel
Hello Pamela, Thank you for giving us some feedback on your stay! We are so glad to hear that you had an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel
par un voyageur
Publié le 28 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2023 par Charlesmark Hotel, Gestion de l’hôtel
Hello, Thank you very much for taking the time to give us your feedback on your stay with us! We hope to see you again in the future!Best, The Charlesmark Hotel
par un voyageur de Quebec
Publié le 25 août 2023 sur Expedia
Hôtel is very cute, location perfect but I was disappointed; what they call First floor is in fact the basement. They gave us 2 rooms in the basement, without proper windows, in a very smelly corridor. It’s also noisy, close to where they wash the towels and bed sheets.
Commentaires de Gestion de l’hôtel
28 août 2023 par Charlesmark Hotel, Gestion de l’hôtel
Hello Charles, Thank you very much for taking the time to give us your feedback on your stay with us. We're sorry to hear you did not find our cabin rooms to be what you were looking for. We certainly try to be as clear as possible on all websites about the location of the rooms but we understand that they are not for everyone. We hope to see you again in the future!Best, The Charlesmark Hotel
par un voyageur
Publié le 20 août 2023 sur Expedia
Chambres très petites, le déjeuner inclus est un muffin ou croissant. L’emplacement est bien.
Commentaires de Gestion de l’hôtel
22 août 2023 par Charlesmark Hotel, Gestion de l’hôtel
Hello Sandrine, Thank you very much for taking the time to give us your feedback on your stay with us! We hope to see you again in the future!Best, The Charlesmark Hotel
