Ratings based on 1,859 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Hyannis
Posted Nov. 17, 2024
Comment from Hotel Management
Nov. 20, 2024 by Customer Service, Hotel Management
Debra, thank you for staying with us at Embassy Suites by Hilton Boston at Logan Airport. We're thrilled you had a positive experience, and we hope to welcome you back soon!
by A traveller from Pleasant Hill
Posted Nov. 15, 2024
by A traveller
Posted Aug. 27, 2024
No comment.
Comment from Hotel Management
Aug. 30, 2024 by Customer Service, Hotel Management
Karolyn, we’re delighted you loved your experience at Embassy Suites by Hilton Boston at Logan Airport. We hope to welcome you back whenever your travels bring you to Boston again. Safe travels!
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Customer Service, Hotel Management
Isabella, thank you for staying with us at Embassy Suites by Hilton Boston at Logan Airport. We're delighted you had a positive experience.
by A traveller
Posted Aug. 22, 2024 on Expedia
Sometimes felt a bit ignored
Comment from Hotel Management
Aug. 24, 2024 by Customer Service, Hotel Management
Teresa, thank you for sharing your experience. The team is dedicated to providing attentive service, and it is important each guest feels welcomed and valued. Your feedback is appreciated.
by A traveller from Littleton
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Customer Service, Hotel Management
James, thank you for staying with us at Embassy Suites by Hilton Boston at Logan Airport. We're thrilled you had a positive experience and hope to welcome you back again soon.
by A traveller
Posted Aug. 21, 2024 on Expedia
We called for the shuttle from the airport and after 30 minutes we called again. 15 minutes after that the shuttle showed up. This was an unacceptable wait time and the front desk just gave us platitudes. The bed was uncomfortable, the curtain was torn in several places. We have stayed here before, but it seems like the quality has gone downhill
Comment from Hotel Management
Aug. 23, 2024 by Customer Service, Hotel Management
Ellen, thank you for sharing your experience. The wait time for the shuttle and challenges with your room are noted, and the team will review them. The feedback is valued and helps in making improvements.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Customer Service, Hotel Management
Susan, thank you for taking the time to rate your stay. Your feedback is important and helps us improve our services. We hope you'll consider staying with us again for a better experience.
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Customer Service, Hotel Management
Megan, thank you for sharing your rating. Your feedback is valued, and we hope to have the opportunity to improve your experience in the future.
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by Customer Service, Hotel Management
Aracelis, thank you for choosing to stay with us at Embassy Suites by Hilton Boston at Logan Airport. We’re delighted you had a pleasant stay and hope to welcome you back soon.
