Ratings based on 711 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 17, 2024
The room was not been clean, table dirty
Comment from Hotel Management
Oct. 18, 2024 by Hotel Management, Hotel Management
Dear Stanley,We sincerely apologize for the cleanliness issues you encountered, particularly with your room and the table. This falls below our standards, and we regret that we did not provide the level of cleanliness you expected. We will be addressing these concerns with our housekeeping team to ensure that thorough cleaning is done and our property meets the highest standards. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
by A traveller
Posted Aug. 16, 2024 on Expedia
👍
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
by A traveller from KINGS PARK
Posted Aug. 12, 2024 on Expedia
The bathroom, halls and room itself were not very ean and smelled very musky
Comment from Hotel Management
Aug. 13, 2024 by Hotel Management, Hotel Management
Dear Grasiella, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
by A traveller
Posted Aug. 10, 2024 on Expedia
The room i stayed in did nothave a shower curtain, one bath towel and the toilet would not flush. Told the front desk thenext morning
Comment from Hotel Management
Aug. 10, 2024 by Hotel Management, Hotel Management
Dear Paul, We appreciate you choosing to stay with us and taking the time to write a review. It's good to know you had a pleasant stay. However, we are sorry for the disappointment with the upkeep of your bathroom and its amenities. We are working with our housekeeping team on these concerns and ensuring they recheck the rooms before delivery. Our front desk team is always available to help you. Your remarks are much appreciated, and we hope to serve you again when you are in the city. Sincerely,Hotel Management
by A traveller
Never again with Extended Stay
Posted Aug. 7, 2024 on HotelsOverbooked and told to find lodgings elsewhere. Booked online, arrived at the hotel, the receptionist went upstairs (I assume to check the room), came back and said unfortunately there are no rooms available. I would need to call Hotels.com and ask for help with finding a replacement. At that time, all rooms within $100 were booked. Let’s say $150 to be exact. I called customer service, they told me to check the website - no support was provided.
Comment from Hotel Management
Aug. 9, 2024 by Hotel Management, Hotel Management
Dear Akhenaten, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
by A traveller
Posted Aug. 6, 2024 on Expedia
The hotel is the perfect distance from Gillette stadium. The staff was great, room was clean and anything we needed the staff could do. There is a smell on the third floor from another customer’s cat i think but it’s only in the hall; something the hotel themselves can’t control. Our room and stay was great otherwise! Extended stay in Braintree was much better to work with than Marriott in Wrentham!
by A traveller
Posted Jul. 29, 2024 on Hotels
horrible customer service, room
was not clean
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Rose, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and level of customer service you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
by A traveller
Posted Jul. 28, 2024 on Expedia
When I arrived, my room didn't have towels, a shower curtain, or a blanket, and the room was dank and could have been cleaned better. Breakfast was very underwhelming. Staff generally didn't seem to have a lot of pride in keeping the facilities well run.
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Dear Wendy, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we sincerely regret that this was not your experience. Our hotel is deeply committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we will instruct the team to double-check the hotel before delivery. Further, we regret that our breakfast choices did not meet your expectations. Your remarks are shared with the concerned individuals so that we can make improvements. We hope you will return on your next visit so we can show you our unwavering commitment to outstanding experiences. Sincerely,Hotel Management
by A traveller
Posted Jul. 25, 2024 on Expedia
It wasn’t available expedia overbooked
Comment from Hotel Management
Jul. 26, 2024 by Hotel Management, Hotel Management
Dear Kevin, We apologize for the overbooking issues that impacted your time with us. We understand your frustrations, and thank you for showing your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
by A traveller
Posted Jul. 21, 2024 on Hotels
The whole place smelled like cat urine. It was gross.
Comment from Hotel Management
Jul. 22, 2024 by Hotel Management, Hotel Management
Dear Kelly, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management
