Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Breakfast horrible …. It should be way better and you need to repair the walls in the room ! Smell bad in the corridors !
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Martin,We apologize for falling short of your expectations, particularly regarding our breakfast offerings and the condition of our property. We take your feedback seriously and are committed to making necessary improvements to ensure our hotel meets the highest standards our guests deserve. With regard to breakfast, we will take your feedback into consideration and work on improving our breakfast offerings to ensure a more satisfying experience for our guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jennifer, Thank you for your feedback. We sincerely apologize for the issues you experienced with the bedding and the unprofessional attitude of our front desk staff. Cleanliness and customer service are our top priorities, and we are addressing these concerns with our team immediately. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back to Extended Stay America for a much improved stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Personnel services
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Isaac, Thank you for your feedback. We’re pleased to hear that you were satisfied with the personal service you received. Providing excellent service is a top priority for us, and we’re glad it made a positive impact on your stay. Your comments are appreciated and will be shared with our team. We hope to have the opportunity to welcome you back to Extended Stay America for another great experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Il est indiqué petit déjeuner mais ce n’est pas le cas, seulement du café et des muffins en sachet à emporter.
L’homme de l’accueil est toujours absent et laisse un panneau avec écrit « Pour toute urgence appelez moi ». Nous avons du appeler trois fois pour qu’il vienne faire notre check in. La chambre est degueulasse, il n’y a pas d’autres mots pour décrire l’état de la salle de bain et de la baignoire non lavée. Le rideau de la chambre était troué sur 40cm, nous avons appelé l’homme de l’accueil plusieurs fois pour qu’il vienne nous le changer mais malgré son engagement, il n’est jamais venu…
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Deborah, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. Please be assured that we understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the location.Sincerely,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
Une chambre voisine avait 2 chiens qui jappaient
par un voyageur
Fuyez ce trou à rats
Publié le 9 août 2024 sur HotelsHôtel vétuste et sale. Le ménage des parties commune est inexistant.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Arnaud, Thank you for choosing us. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns with our housekeeping team and ensure these areas are not neglected as we move ahead. We hope to offer you another opportunity to experience the seamless, outstanding stay you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Overall the room and hotel was durty
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shirley, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns you mentioned as soon as possible. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
par un voyageur
Publié le 24 juill. 2023 sur Expedia
Customer service was great
par un voyageur
Service minimum
Publié le 30 mai 2023 sur HotelsCommentaires de Gestion de l’hôtel
31 mai 2023 par Hotel Management, Gestion de l’hôtel
Dear Romain, Thank you for choosing our hotel for your recent stay. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
par un voyageur
Publié le 5 déc. 2019 sur Expedia
Je n'ai pas aimé le café, pas de vrai lait pas de toast,
Commentaires de Gestion de l’hôtel
6 déc. 2019 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest. Your overall rating suggests you had an otherwise great stay. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will choose Extended Stay America again in the near future.
Sincerely,
Hotel Management
