Note fondée sur 112 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2024 sur Expedia
Tres bien, beau et parfait pour se rendre au centre-ville! J’ai eu de la misère avec ma passe de stationnement, et j'ai du insister et prouver que je l’avais payé, finalement il me l'ont donné. Quand je suis arrivée, il y avait personne à la réception, mais autrement tout etait parfait! Nous avons eu accès au patios, salle de pool! Super environnement!
Commentaires de Gestion de l’hôtel
1 mai 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for your positive review, Anne! We're pleased to hear that you enjoyed your stay and found the amenities, such as the patios and pool room, to your liking. We apologize for the inconvenience with the parking pass and the brief absence at reception, but we're glad that everything else met your expectations. We appreciate your feedback and hope to welcome you back soon for another wonderful stay!
par un voyageur
Publié le 14 août 2023 sur Hotels
par un voyageur
Publié le 8 oct. 2022 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Beautiful view of Boston and the property was immaculate. The park office is only open on weekdays but there is a parking garage next door which I had to find myself.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Lawrence! We’re delighted you enjoyed the beautiful view of Boston and found the property immaculate. We appreciate your feedback about the park office hours and parking garage. Your insights help us improve the experience for future guests. We hope to welcome you back soon!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
El departamento en general está bastante bien, fue fácil moverse desde ahi y la vista cercana era muy buena, el proceso de check in fue complicado, no dejaron nuestras llaves y en general la comunicación no es fácil pues no siempre hay una persona en recepción, igual un día no tuvimos agua caliente, estaba tibia, hay unos cuantos lugares para comer cercanos e igual una estación de metro muy cerca, aunque movernos en uber fue fácil y no muy costoso, cercano al aereopuerto y nada lejano al centro
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Eric, for your thoughtful review! We’re glad you enjoyed the apartment and the nearby views. We apologize for the check-in and hot water issues, and we’re working to improve communication and service. It’s great to hear you found getting around easy! We hope to welcome you back for an even better experience next time!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Terrible mattress. Bothered us about checking out one hour before check out. Would not stay there again
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Hi John, we are sorry to hear about your experience. Your feedback on the mattress and check-out timing is important, and we’ll address these concerns with our team. We appreciate you sharing your thoughts, and I hope you’ll consider giving us another chance in the future. Thank you.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
In the amenities it is very misleading regarding parking. No matter what it claims it is the expensive option. They claim that it is not a choice.
Also, toilet paper is complimentary if you would use more than two rolls you need to go to the market. There is no kitchen towels.
The cable stopped working because of unpaid bill. When we called to report it they heard a dog barking and then accused us of having a dog and was going to charge us. We were on the ground floor by the courtyard where people walk their dogs plus our neighbor had a dog.
The appartment was newer but cheaply furnished. Across the street was the bay with views of downtown. Easy access to water taxis.
The tall ship across the street is very expensive for drinking and eating but has lots of cornhole boards.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Dear Michele, thank you for your feedback. We’re sorry to hear about the confusion regarding parking and amenities. Your concerns about the toilet paper policy and cable service are noted, and we’ll work to improve communication.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The area and the property are great. You are right in front on the water and the view to North End Boston was beautiful at night.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you, Brenda! We’re pleased to hear you enjoyed the beautiful views and our prime location. Your positive feedback means a lot to us. We hope to welcome you back for another wonderful stay soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
We're sorry to hear about your disappointing experience, Zachary. Your feedback is important to us, and we’d like to understand what went wrong. We hope to have the chance to improve your experience in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The GLS Customer Care Team, Gestion de l’hôtel
Thank you for your feedback! We're glad you had a positive experience overall. If there’s anything specific that could have made your stay a 10, please let us know. We’re always looking to improve and would love to address any concerns you might have. Hope to welcome you back soon!
