Ratings based on 822 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Carol,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 26, 2024 on Expedia
Ok place for the price
Comment from Hotel Management
Aug. 29, 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the value for the price. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 23, 2024 on Expedia
Simple but great stay!
Comment from Hotel Management
Aug. 26, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Madison, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. It’s an absolute joy reading how great your stay was. Your comments are encouragement as we at Red Roof aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 21, 2024 on Expedia
Great place to stay close to a lot of shopping and within 40 mins of downtown Boston
Comment from Hotel Management
Aug. 24, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. Heather, I am happy to hear that you found our hotel to be great and convenient. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Heather, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 20, 2024 on Expedia
Employees were nice,
Comment from Hotel Management
Aug. 22, 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Boston - Framingham. It's great to see you enjoyed your stay and our staff was nice, prompting a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Debbie, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 17, 2024 on Expedia
Don’t do it. Find anyplace other than here. Had booked 2 rooms for 2 nights with the family. Opened the doors when arriving late in the evening. Immediately started to look for another place to stay. As it was almost midnight, could only book a somewhere else the next night. So as soon as possible that morning we got out. Stains all over, stepping on the bugs on the floor. Shower was so gross. Only 2nd time in 30 years of travelling that I had not stayed in a place I had booked.
Comment from Hotel Management
Aug. 18, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Craig,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. The issues that you've brought to my attention regarding stains and bugs are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 15, 2024 on Hotels
We arrived after midnight & the attendant was friendly & accommodating & gave us water. We had just flown in from Barcelona.
In the morning the attendant suggested RMDiner for breakfast, a wonderful place to eat. We enjoyed the food & hospitality. All around a very good experience.
Comment from Hotel Management
Aug. 16, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Jeanette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly, accommodating staff and convenient location to lodge. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Magdalena , Hotel Management
Thank you
by A traveller
Posted Aug. 8, 2024 on Expedia
It appeared that long term residence live there. Cats in and out of the rooms. People smoking over their balconies. Mattress was flat and sprung on one side. The room we stayed in was clean. The long term residents congregated on the walkways that lead to our romm making us feel uncomfortable. There is no breakfast. Spend the extra few dollars and go some where else.
Comment from Hotel Management
Aug. 11, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Dawn, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist