Note fondée sur 1 582 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
The clerk at check in was rude and tried to charge us for the room even though it was already paid through Egencia. Parking was $50 par day and no instructions on how to get to the hotel through the parking. Beds were not comfortable. The only highlight was that we were 9 mins walk away from TD Garden. We do not recommand for $400/night
Commentaires de Gestion de l’hôtel
22 oct. 2024 par HotelMgmt, Gestion de l’hôtel
Marjorie, it's disheartening to hear that your stay fell short of expectations. Please accept our sincere apologies for the misunderstanding during check-in and for the discomfort with your bed. Our team will discuss your comments to see how we can improve our service and accommodations. Regarding parking, you'll find that our rates are in line with other hotels in Boston, though we regret if the charge was a surprise. We hope you'll give us another chance to welcome you and change your impression.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Piscine extrêmement chaude, plus chaude qu’un Spa…
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your feedback, Richard. We apologize if you felt the pool was uncomfortably warm and will look into this with our team. We hope you’ll return soon for a stay that truly exceeds your expectations.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area!
par un voyageur
Oui mais
Publié le 17 août 2024 sur HotelsHôtel très bien placé
Absence de gel douche dans la salle de bains mais problème solutionné très rapidement
Malheureusement vue sur le parking de l’hôpital juste à côté
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotelmgmt, Gestion de l’hôtel
Véronique, thank you for your feedback and high rating. We're glad our location suited your needs, though we're sorry to hear about the initial oversight with the toiletries in your bathroom. We also regret that your view wasn't what you anticipated. Your input is valuable to us, and we hope to welcome you back for a superior experience in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par HotelMgmt, Gestion de l’hôtel
Thank you and we can’t wait to welcome you back again for another five-star stay, Jerome!
par un voyageur de Val-des-Sources
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotelmgmt, Gestion de l’hôtel
It's an honor to receive your five-star rating, Andréanne! Please come back soon!
par un voyageur de Montreal
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your rating. We hope to have the chance to welcome you back the next time you are in the area.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
We stayed at the Wyndham Boston Beacon Hill on July 2024.
The service was horrendous, when we checked in they asked us if we wanted housekeeping each day, which we said yes without hesitation.
The room was also far from clean, the carpet was full of hairs and of stains.
When we came back from our first day, exhausted, we were hoping to come to a clean room. At our surprise...it wasnt done. Could have been an honest mistake so we went to the service desk to ask again if we could have room service the next day. They said absolutely, they would add a note to our reservation, while apologizing and they gave us new towels and toilet paper.
On our second day, again exhausted, the room wasnt cleaned...although someone came in our room to only change the garbage bag.
Overall, we are very dissappointed with the hotel, the room, the service, the noise from the big hospital in construction right next to us. The windows clearly havent been cleaned up in years. The beds were unconfortable and not clean. There was no fan in the bathroom, wich was disgusting.
There was an accumulation of dust in the AC and on the walls. There was an accumulation of mold in the bathroom, probobly du to the no-fan situation.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hotelmgmt, Gestion de l’hôtel
Joanie, thank you for your detailed feedback. We are sorry to hear about the issues you experienced with cleanliness, housekeeping, and noise. Your comments are taken seriously and will help us improve. We hope that you will reconsider giving us another chance for a better experience in the future.
par un voyageur
Publié le 26 juin 2024 sur Expedia
Cet hôtel n’est pas aussi central qu’indiqué dans sa publicité par rapport aux lieux historiques d’intérêt. Restaurant ouvert de façon sporadique. Aucun entretien quotidien aux chambres, ni de changement de serviettes. Piscine extérieure difficile d’accès par échelle courte et face à un important chantier de construction.
Commentaires de Gestion de l’hôtel
28 juin 2024 par HotelMgmt, Gestion de l’hôtel
Marjolaine, thank you for your valuable feedback. Please accept our apology for the inconveniences you experienced. We are addressing these concerns to improve our services. We hope to offer a better experience if you choose to stay with us again.
par un voyageur
Beacon Hill
Publié le 6 juin 2024 sur HotelsIntérieur un peu vintage, mais belle chambre et service voiturier très apprécié.
Commentaires de Gestion de l’hôtel
11 juin 2024 par HotelMgmt, Gestion de l’hôtel
We appreciate your high rating and are glad you found your room comfortable and enjoyed our valet service. We're sorry if the design felt outdated to you. Your feedback is invaluable in helping us enhance our guest experience, and we hope to welcome you back soon!
