Note fondée sur 130 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 avr. 2023 par Hotel Manager, Gestion de l’hôtel
Dear serge,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
It was value for the money. Clean rooms and linen. Room smelled old, and facility looks older.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Dennis,Thank you for your feedback! We’re glad to hear you found value in your stay and appreciated the cleanliness of our rooms and linen. We understand that the aging of our facilities can impact your experience, and we are actively working on updates to enhance our guest's comfort. We hope to welcome you back for an even better experience in the future!At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Quick stop over place
Publié le 22 sept. 2024 sur HotelsRoom was too small for 2 queen beds. One bed against the hvac unit, couldn't use that side to get on bed. Arrived in room thermostat was set on 44 degrees. Took forever to warm up. Was never able to get hot water at the vanity. The lady at the front desk was friendly and informative. The path to elevator seemed crowded with all of the gambling machines, should have breakfast for the room prices.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Gerald,Thank you for your feedback. We appreciate you taking the time to share your experience. We’re glad to hear that our front desk staff was friendly and informative, but we apologize for the issues you encountered with the room size, heating, and hot water. We understand how important comfort and convenience are during your stay. Your comments regarding the crowded path to the elevator and breakfast options will be taken into consideration as we continue to improve our services. We hope you’ll consider staying with us again for a better experience.At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Anthony,Thank you so much for your incredible 10/10 rating! We are thrilled to hear that you had such a fantastic experience with us. Your positive feedback inspires our team to continue delivering exceptional service and memorable stays. We truly appreciate your support and can’t wait to welcome you back for another amazing visit!At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Stacy,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Thomas,Thank you for sharing your experience and providing a 1/5 rating. We sincerely apologize for the issues you faced during your stay. This is not the standard we strive for, and your feedback is crucial for us to make necessary improvements. We would appreciate any specific details about your experience so we can address your concerns directly. Please reach out to us, and we hope to regain your trust in the future. Thank you again for your feedback.At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Gavin,Thank you for your 4/5 rating! We’re so glad to hear that you had a great stay with us. Your feedback is invaluable, and it's wonderful to know what we did well. If you have any suggestions for how we can elevate your experience to a perfect 5/5 next time, please feel free to share. We look forward to welcoming you back soon for another enjoyable visit! Safe travels!\At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Took a moment for staff to figure out reservation with Expedia but overall it was a great experience and the room was clean and the bed was very soft.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Betty,Thank you for sharing your experience! We apologize for the initial delay with your reservation, but we're glad to hear that everything was resolved and that you had a great stay. It’s wonderful to know you found your room clean and enjoyed the comfort of the soft bed. We appreciate your patience and your positive feedback, and we look forward to welcoming you back in the future!At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The property looks a bit rough from the outside but was very nice and clean in the room. Well updated, lit and decorated. A surprise.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Mike,Thank you for your thoughtful feedback! We’re glad to hear that you found your room clean and well updated, despite your initial impression of the exterior. Your comments about the decor and lighting are much appreciated, and we strive to create a welcoming atmosphere for our guests. We hope to surprise you again on your next visit!At YOUR Service, Praful Somaiya General Manager Red Roof Plus Bourbonnais
