Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juill. 2024 sur Hotels
I booked and paid for apartment 2 ground floor with garden view. however we were given an attic apartment up about 35 stairs. My husband is 85 years old and disabled. I complained to the owner and was told they could not move us as they were full.They must have put someone else in the apartment we had booked and paid for. A bottle of wine and a few chocolates were put in our room as compensation. We did stay having made the journey buy found it very difficult managing the stairs . The usable area in the living kitchen area was so small only one person could sit on the settee as the other end was under the eaves and was not suitable for us at all. Iwould like a refund of the additional money I paid for the more luxurious apartment that we booked
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Michael, Gestion de l’hôtel
This is not accurate and is a disproportionate review. They were upgraded free of charge to a 1 bedroom apartment, we communicated throughout and at no point did they mention an issue with the stairs. We were full at the time so had limited options and if they had asked to leave or find alternative location we would have tried to help them, but this was not requested during their 6 night stay. Asking for a refund, is unfounded as the couple received an upgrade and did mention a refund during their 6 night stay. Their description of the apartment is totally inaccurate and has been enjoyed by many guests over the last 12 years. I have been very detailed in my response to this guest review as I feel it is required and we are very proud of place. We have communicated a lot with this guest and they said they did enjoy their stay, they just wanted a smaller apartment.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Lovely place and great location
par un voyageur
Boutique hotel apartment by the sea
Publié le 30 juin 2024 sur HotelsSelf contained apartment with kitchen facilities - decoration in the bedroom was a boutique hotel style - quiet residential street - nice comfy bed - slept like a log! I understand it is close to the beach - had a packed weekend so didn’t get a chance to see the beach! Would recommend this accomodation!
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Michael, Gestion de l’hôtel
She was a great guest and communicated well before her arrival and during her stay with me. Gill left the apartment in great condition and gave me some valuable feedback that we have actioned already. I look forward to welcoming her back again.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Michael , Gestion de l’hôtel
Thank you for your great review. We do our best to ensure The Beach House is like home from home. We look forward to welcoming you again.
par un voyageur
Publié le 24 juin 2023 sur Expedia
Good location, short walk to the dog friendly beach. Apartment 3 has plenty of space and modern bedroom.
par un voyageur
Publié le 28 mars 2023 sur Hotels
par un voyageur
Publié le 25 sept. 2022 sur Hotels
par un voyageur
Fantastic stay!!!
Publié le 5 juill. 2022 sur HotelsFantastic room, bed was very comfy and fantastic location
par un voyageur
Great apartments!
Publié le 4 mai 2022 sur HotelsReally great place to stay. The apartment was fantastic, in a really nice area, 5 minute walk to a great beach. Free parking right outside the door. Highly Recommend.
par un voyageur
Publié le 14 sept. 2021 sur Hotels
