Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Luc de leuven
Prima hotel
Publié le 15 mars 2016 sur HotelsGoed gelegen. Grote kamers, moderne inloopdoche. Vriendelijk en hulpvaardig personeel.Vlotte wifi-connective. gratis perking.
par Lipinski
Publié le 25 mai 2013 sur Hotels
Recommandé
pour Tout le mondepar Corinne de Normandie, Fance
Hôtel cool, calme, propre, personnel sympa
Publié le 22 mai 2013 sur Expedia
Pour : personnel accueillant, chambres modernes et propres
Contre : Manque une armoire dans les chambres: que des rangements ouverts.
Oeufs brouillés un peu trop secs
Emplacement : Bien placé. Calme (on se réveille avec le chant des oiseaux).
A 5 min des magasins, du parc, de la mer et des cafés-restaus.
2 nuits dans cet hôtel, le temps de rendre visite à notre fille étudiante à Bournemouth.
Un hôtel très sympa et calme; personnel accueillant et parlant plusieurs langues. Chambres très propres et fonctionnelles. Un choix varié pour le petit déjeuner (buffet). Nous n'avons pas testé les repas au restaurant de l'hôtel. Il faut 5 petites minutes pour se rendre à Westover Road où débutent les rues animées: shopping, parc, cafés, etc...A conseiller.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Tim Seward - General Manager, Gestion de l’hôtel
Dear AnonymousThank you for your review following your recent stay at Holiday Inn Bournemouth.We are pleased that you had a great stay and hope we can welcome you back in the near future.Kind RegardsTim SewardGeneral Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear Manjula, Thank you so much for taking the time to rate your recent experience at Holiday Inn Bournemouth - delighted that you have overall enjoyed your stay. We would sincerely look forward to having the opportunity of welcoming you back in the future for another great stay. Kind regards, Alex Vladulescu Operations Manager
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear Nick, Thank you for your great rating following your recent stay at Holiday Inn Bournemouth. We were delighted that you have enjoyed your stay and we are really looking forward to welcoming you back soon. Best regards, Alex Vladulescu Operations Manager
par un voyageur
Seamless checkin
Publié le 15 juill. 2024 sur HotelsFriendly staff and quick service. The area is well designed, modern, very clean and well maintained.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear Richard M. Thank you for your review and rating following your recent stay at Holiday Inn Bournemouth. It is great to see that you have overall enjoyed a great stay especially mentioning the friendliness and efficiency of the team as well as the modern, well designed and very clean environment of the venue. On your next trip to the seaside, we are sincerely looking forward to welcoming you back for another great stay. Best regards, Alex Vladulescu Operations Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Nice staff and close to the beach. I would expect more facilities in the room
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear Ioannis, Thank you for your review and rating following your recent stay at Holiday Inn Bournemouth! Delighted to see that you have enjoyed your stay as well as the hospitality of our team and the suitable location close to the beach. We look forward to having the opportunity of welcoming you back soon!Kind regards, Alex Vladulescu Operations Manager
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear Himabindu, Thank you for taking the time to rate your recent stay at Holiday Inn Bournemouth! While we would really like to know more details about the reasons behind this review in case you wish to discuss more details directly please don't hesitate to get in touch. Kind regards, Alex Vladulescu Operations Manager
par un voyageur
Disappointing
Publié le 13 juill. 2024 sur HotelsDespite paying for an executive top floor room I was given a standard room without the amenities as described on their website. The room lacked a safe, mini fridge and coffee maker. When I told the receptionist he said a junior colleague had placed me in the wrong room and made no attempt to compensate me for the allocation of the wrong room, implying that I was the one who had booked the room incorrectly. This room was the only room on the floor which was a standard room, all others being an executive room. He stated that the room price difference was only £10 for two nights and advised me that he would give me credit for my next stay. I'm quite unhappy with the customer service provided, the lack of transparency when allocating my room and no attempt to correct this. Very disappointed with my experience with this hotel which is a shame as previously I had an excellent time.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Alex Vladulescu - Operations Manager , Gestion de l’hôtel
Dear guest, Thank you so much for taking the time to rate and review your recent stay at Holiday Inn Bournemouth!After this feedback we immediately looked into the situation and we apologize for the inconvenience. One thing that seems notable is that there was a request of a quieter room away from the lift made on your booking, so perhaps the person who checked you in was not clear that this was an attempt to fulfill the request above all else. Thank you for expressing this important feedback upon departure. While at that time it was too late for a resolution, we are truly looking forward to welcoming you back on your next stay and discuss this further as well as amending and returning to an overall excellent experience. Best regards, Alex Vladulescu Operations Manager
