Note fondée sur 840 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2023 sur Expedia
Deplorable welcome, no empathy, unworthy of a reputable hotel
Commentaires de Gestion de l’hôtel
17 juill. 2023 par Jane, Gestion de l’hôtel
We are very sorry to see that you did not enjoy your stay with us Emmanuel. This is not something that we hear often and we receive lots of compliments about our staff and how friendly and helpful they are. It's unclear from your review what the issues were but if you would like to get in touch with a Director at the hotel - they will certainly look into it for you.
par un voyageur
Séjour agréable
Publié le 4 févr. 2016 sur HotelsSéjour agréable dans un hôtel soigné avec un personnel très à l'écoute et efficace.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Fabulous staff location and pool
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jane, Gestion de l’hôtel
We are really sorry to see that you were not happy with your recent stay Alastair and hope that you raised any issues with a member of the team during your stay so that we could do our best to rectify them.
par un voyageur
Publié le 31 août 2024 sur Expedia
For the price i paid, the rooms was very basic, too kany furnitures, bedding n towels had a oily fishy smell, stair way was old n tired, again had a stuffy smell, bathroom had mould stain marks, dirty n very basic. Food, wasnt nice for price you pay, fish and chips, fish batter was uncooked, breakfast was not worth the price you pay, bacon looked as if it had gone off, cheese/ ham had finished but not replenished, limited fruit selection. Staff looked as if you were annoying them and i felt we couldn't ask them anything.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jane, Gestion de l’hôtel
We are very sorry to see that you didn't enjoy your stay with us Michelle. The hotel is over 100 years old and we are constantly investing in the building and facilities. Bedrooms are all a different shape and size but have all been refurbished to the same standard. Our bathrooms are next on the list along with air conditioning which will involve a lot of building work and therefore our corridors will be redecorated following this. We rarely receive detrimental reports about our food so we hope that you raised this at the time. It's even more rare to receive poor feedback about our team who we receive constant praise about so we are very sorry that this was not your experience.
par un voyageur
Publié le 28 août 2024 sur Expedia
Very friendly staff. Excellent customer service and great location.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jane, Gestion de l’hôtel
Thank you Amor - we hope to see you again soon.
par un voyageur
Publié le 26 août 2024 sur Expedia
Amazing property- would highly recommend!
Commentaires de Gestion de l’hôtel
26 août 2024 par Jane, Gestion de l’hôtel
Thank you Philip - that's great to hear and we hope to see you again soon.
