Note fondée sur 343 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
76 % des clients le recommandent
4,0 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par jrc de France 83

hôtel décevant

Publié le 17 sept. 2014 sur Hotels
arrivé à l'hôtel, sans complexe on nous a dit qu'il n'y avait pas de chambre disponible pour nous suite à un beug informatique malgré notre réservation et notre prépaiement. Nous avons dû nous loger dans un hôtel à côté dans de bien piètres conditions. Nous attendons toujours le remboursement de notre chambre. Nous ne recommandons pas cet hôtel il n'est pas fiable.
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 3 févr. 2020 sur Hotels
4 sur 5
par un voyageur

Moved to the Cottonwood Hotel - Ocean View closed

Publié le 17 déc. 2019 sur Hotels
I was advised by staff at the Cottonwood Boutique Hotel that their sister hotel, the Ocean View Hotel was closed due to maintenance. So I can not give you feedback for that stay. However, I was given a room at the Cottonwood Boutique Hotel instead. Normally when I stay at the Cottonwood Hotel it is for a break and I always book the ocean view room. I had stayed on the Friday and Saturday I was put in a small double at the back of the building, so decided to book a double at the Ocean View for Sunday night because their doubles are bigger and the cost was a little less. So after finding out that the Ocean View was closed, I was upgraded from a double to ocean view twin room. The staff and management at the Cottonwood Boutique Hotel are always smiling, warm and welcoming and go the extra mile with service. I really appreciate that and always look forward to my stay.
4 sur 5
par un voyageur

Publié le 20 nov. 2019 sur Hotels
Didn't stay in the Ocean view as we were up graded to the cottonwood boutique which is right next door and owned by the same people but all the same very nice stay and friendly staff.
Commentaires de Gestion de l’hôtel
7 déc. 2019 par Reception Team, Gestion de l’hôtel
Hi there , Thank you very much for your lovely words and taking the time to give us a review. Our customers are very important to us. We are looking forward to welcoming you back again!!
2 sur 5
par un voyageur

Keep staff, but refurbish and get new beds

Publié le 15 oct. 2019 sur Hotels
The hospitality of the staff was great, however the beda were extremely hard and uncomfortable, no matter which room. They tried to help by placing us in different rooms, but the beda were all the same, no matter upgrade. We were upgraded to the neighbouring hotel they with, unfortunately same type of bed. Suggestion is keep the great staff, but refurbish the hotel to an up to date standard, and get beds where you can’t feel each single spring through the covers. The two hotels are typisk examples of faded glory, which was due an update 30 yrs ago. Yet the prices are similar to much newer hotels with a great standard.
Commentaires de Gestion de l’hôtel
7 déc. 2019 par Reception team, Gestion de l’hôtel
Hi there, Thank you for taking the time to review the hotel in regards to your recent stay. Your feedback is highly appreciated. Regarding your comments to be improved, we will pass them to the correspondents departments. We look forward to welcoming you back again! Kind regards,
5 sur 5
par un voyageur

Publié le 7 oct. 2019 sur Expedia
Buffet breakfast was good. There was No hair dryer .
Commentaires de Gestion de l’hôtel
12 oct. 2019 par The Ocean View Hotel, Reception team, Gestion de l’hôtel
Dear Guest! Thank you for your review. It's highly appreciated. Our costumers are very important for us. Referring to the hair dryer, we apologize that we didn't provide you with one in your room but I would also like to mention that we do have and normally we provide one to each room at the hotel. Apart from that we are very glad you had a good stay with us and we hope to see you soon again!
4 sur 5
par un voyageur

Publié le 30 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2019 par The Ocean View Hotel, Gestion de l’hôtel
Thank you Samantha! We are very glad you had a good stay with us and we hope to see you soon again! Kind Regards, Reception team
4 sur 5
par un voyageur

Publié le 21 sept. 2019 sur Expedia
Good location and position, upgrading required.carpets & windows need attention.
Commentaires de Gestion de l’hôtel
6 oct. 2019 par The Ocean View Hotel, Gestion de l’hôtel
Dear Guest, thank you for your reply. We hope you had a great time. Regarding your comments to be improved, we will pass them to the correspondents departments. Thank you again and we hope to see you soon! Kind Regards, Reception team.
4 sur 5
par un voyageur

A satisfied Customer!

Publié le 21 sept. 2019 sur Hotels
Very good!
Commentaires de Gestion de l’hôtel
6 oct. 2019 par The Ocean View Hotel, Gestion de l’hôtel
Thank you Mr. Walton! We are very glad you had a good stay with us and we hope to see you soon again! Kind Regards, Reception team
5 sur 5
par un voyageur

Publié le 16 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2019 par The Ocean View Hotel, Gestion de l’hôtel
Dear Guest, Thank you for your 10/10 review! So pleased that you had such a great time and the atmosphere and staff really stood out for you! We look forward to welcoming you back again! Kind regards, Reception team
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