Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Good experience at this hotel very close to the beach me and my children had a great time
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 28 août 2024 sur Hotels
Would definitely stay again. Staff friendly. Clean tidy
Stayed there a few times and will always go back
Thank you for making it special 👍👍👍
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
We stayed for 2 nights during the bank holiday weekend in their best room which was called 'The Malo'. First of all the shower had no pressure whatsoever struggled to have a shower on both days. I booked a executive room with a double bed but got 2 single beds joined together with a gap in the middle & the one mattress shaped like a banana which gave me a backache. The room smelt terrible. The staff were good to be fair. Don't think we will be staying here again especially as we paid a premium price for a well below standard hotel
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Dear Charanjit, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. Your comments regarding the room condition, cleanliness, and breakfast quality are taken very seriously. We're actively working on updates and improvements, including addressing maintenance issues and enhancing our cleaning standards to ensure a more comfortable experience for our guests. Your feedback helps us identify areas where we can do better, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
par un voyageur
Publié le 25 août 2024 sur Hotels
Difficult to know where to start with my feedback.
I was shocked to find out i was being charged £12/ night for parking.
Their explanation was that it was because if booked through a 3rd party website. £12 was actually £5 p.n. more expensive than the public car park 50 yds away too , which added to the insult.
The lift that was working ( there are two but only one works) , was completely covered in graffiti. The corridors stunk of curry and stale carpets. The carpets were dirty and smelly ; like no one had deep cleaned them in years. The room was tired , the bed had such a slope in the very old mattress, it was like sleeping on a lumpy old pitched roof and was actually difficult to stay in the bed without rolling out.
The manager told me, if I'd have complained, they would have given me a better room or if i come back next year they'll have refurbished it !!! To which i said, well Why rent that room out at all now..i don't need jam tomorrow. There was no info booklet in the room at all. The tv had no terrestrial channels. There was only two tea bags. The phone had no instructions on how to call down. I tried zero, nine and all the usual numbers you'd ecept. The bar staff were slow, no ice. The breakfast room kept drinking out of things that you'd expect to be topped up without keep having to ask. Like plates, milk, eggs , yada yada.
Trying to get in from the car park , there was no key fob so we kept having to buzz reception.
Not a good experience at all.
Commentaires de Gestion de l’hôtel
25 août 2024 par Reception Team , Gestion de l’hôtel
Dear Graham, We're truly sorry to hear that your stay with us did not meet your expectations. Our team is dedicated to providing exceptional service, and we regret that we fell short during your visit.Had we been informed about the issues you encountered during your stay, we would have made every effort to address them promptly and ensure your comfort. We always encourage our guests to share any concerns with us so we can make things right immediately.Regarding your parking experience, we're curious why you chose the more expensive parking facility and decided to continue your stay if you found aspects of our service unsatisfactory. Your feedback is valuable to us, and understanding your choices can help us improve our services for future guests.We hope you'll give us another opportunity to provide you with the excellent experience many of our guests have enjoyed. Please feel free to reach out to us directly if you decide to stay with us again.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Reception Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Please know that we are actively working on improvements to enhance the experience for all our guests. Your comments are invaluable in helping us identify areas where we can do better.We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Reception Team , Gestion de l’hôtel
Thank you so much for your glowing review! We’re absolutely thrilled that you had such a wonderful experience with us. Your kind words truly warm our hearts and motivate us to keep providing exceptional service. It was a pleasure having you as our guest, and we’re already looking forward to welcoming you back for another unforgettable stay. Until then, take care and see you soon!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Reception Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Please know that we are actively working on improvements to enhance the experience for all our guests. Your comments are invaluable in helping us identify areas where we can do better.We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.
