Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Michael, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Seth McClain, GM
par un voyageur
Good but not worth the cost for Bowling Green.
Publié le 23 sept. 2024 sur HotelsThe building was beautiful. The room needs updating. TV was 15 yrs old and broke the last morning. Hair dryer didn't work, some electric outlits didn't work with my charger, my room didn't have a refrigerator and they charge for breakast $16.99. Bed was great and good view of the golf course next door.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM , Gestion de l’hôtel
Dear Dan, Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Seth McClain, GM
par un voyageur
Publié le 22 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Kristen, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Seth McClain, GM
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par GM, Gestion de l’hôtel
Dear Christopher, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Seth McClain, GM
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Very clean place and nice atmosphere
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Zelkha, We're happy to hear from you! It's great to know that you enjoyed our very clean property, as well as our nice atmosphere. Please plan to visit us again the next time you travel to the area. Best, Seth McClain, GM
par un voyageur
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Review: Disappointing Experience During LS Fest Weekend
I understand LS Fest made things busier than usual, but check-in was chaotic, even though we arrived later in the evening. The front desk should have been better staffed, given the number of guests.
As a Holiday Inn member, I was frustrated that I couldn’t add my rewards information because I booked through a third party. I didn’t want to hold up the line, so I moved on.
Before arriving, I called to ensure a rollaway bed would be in our room, but it wasn’t there at check-in. I had to request it again, and it was eventually left outside our door by the time we returned from dinner, which was inconvenient.
The shower had rust stains, poor water pressure, and hot water was only available if showering early.
I didn’t receive breakfast vouchers at check-in and had to go back to the front desk the next morning. My friends, who used the same reservation link, didn’t get any vouchers at all. The front desk staff didn’t seem to care. I also requested extra towels, but they were never brought, and the thermostat was turned off.
The breakfast buffet food was cold, but the omelets made by the chef were great. Parking was also an issue, with over half the lot roped off. The hotel did reverse the parking fee when I asked, which was appreciated.
Overall, this stay was disappointing. With higher rates for LS Fest, better service and amenities are expected. This is my usual choice in BG, but after this, I may consider other option
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Dear Rachel, I'm deeply sorry for the disappointing arrival experience you had, which affected your entire stay. Please accept our sincerest apologies. I'm sorry we did not provide the rollaway bed as promised, which is causing you inconvenience. I want to assure you that we truly value your feedback, and I will personally ensure that your concerns are addressed. We genuinely hope for the chance to welcome you back and make your next stay a much more positive and enjoyable one. Your loyalty to the IHG family of hotels means a great deal to us. Thank you.Sincerely, Seth McClain, GM
par un voyageur
Breakfast is longer than other hotels
Publié le 8 sept. 2024 sur HotelsThe stay was good but when we first arrived was told that we couldn't get into room until 2 hours later than the 3 o'clock check in so I spoke with them about it and was told that they had a couple of games going on and the rooms weren't ready but would text me if they got it ready by the 3 o'clock check in. Finally they texted asked if we would take a double queen instead of a king with pull out so we took it so we could get into the room by 3. Everything else was good.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Dear Valerie, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit. Best, Seth McClain, GM
