Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Wotif
par un voyageur
Publié le 4 août 2024 sur Expedia
Beautiful place
Room was clean but needs maintenance
-window wouldn’t fully close
-air con playing up
-TV also playing up
-running water noise all night
Otherwise nice stay
par un voyageur de Brunswick West
Publié le 29 juill. 2024 sur Expedia
Great location and food service excellent. Every meal was great
The tiles were needing a good scrub and with an old building updates are always needed
Overall a great place to stay
par un voyageur
Publié le 28 juill. 2024 sur Expedia
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par un voyageur
Publié le 25 juill. 2024 sur Wotif
Beautiful old buildings and common areas, needing refurbishment in some areas, magnificent grounds and gardens. Games equipment needs an update.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Tate Manduku, Gestion de l’hôtel
Thank you for your feedback. We’re glad you enjoyed our grounds and common areas. Your feedback regarding some areas, including games equipment, is well received. Rest assured, we’re committed to improving these aspects to enhance our guests' experiences.We hope to welcome you back and show you the positive changes.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Tate Manduku, Gestion de l’hôtel
I’m sorry to hear about your disappointing experience. Please reach out if you'd like to discuss this further or if there's anything else we can do to make it
par un voyageur
Publié le 14 juill. 2024 sur Wotif
Stupidly small room and bathroom. Noisy listening to water whenever someone flushed somewhere. Ineffective (very old) room heater
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Tate Manduku, Gestion de l’hôtel
Dear Michael,First of all, thank you for providing us some feedback regarding your recent stay with us.At Peppers Craigieburn we pride ourselves on our customer service and guest satisfaction but it looks like we may have missed the mark on this occasion.I would like to take this opportunity to apologies on behalf of the entire team for your experience not being at the level of what we have come to expect from Peppers Craigieburn.Please be assured that your feedback will be taken on aboard and we will try our best to improve upon the concerns you have highlighted so we can avoid them from happening again in the future.We sincerely hope you will give us another opportunity to serve you and wow you with our service in the near future.Best Regards,Tate MandukuGeneral Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
I liked most quiet, privacy and safety during morning and night, however our room was next to the stairs, people going up and down, maybe next time we will book 1 suite will be better away from stairs.
Regarding food, was excellent, kind staffs, polites and very professionals especially the blond staff who served us the night of Friday 12th of July 2024, I give him 5 stars about his politeness and kindness.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Tate Manduku, Gestion de l’hôtel
Dear Berthe,First of all, thank you for providing us some feedback regarding your recent stay with us.We are so glad to hear that you had a wonderful stay at Peppers Craigieburn and we look forward to welcoming you back in the near future.Best wishes,Tate MandukuGeneral Manager
par un voyageur
Publié le 7 juill. 2024 sur Wotif
I am very disappointed given what we paid items not working broken and very poor staff help
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Tate Manduku, Gestion de l’hôtel
I’m sorry to hear about your disappointing experience. It’s clear we fell short in several areas, including room maintenance and staff assistance. We appreciate your feedback and are addressing these issues to improve our service.Please reach out if you'd like to discuss this further or if there's anything else we can do to make it
par un voyageur
Publié le 23 mai 2024 sur Wotif
