Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 26 juill. 2024 sur Expedia
par un voyageur
Terrible Hotel
Publié le 21 juill. 2024 sur HotelsHotel does not match listing.
NO AIR CONDITIONING! CHARGED EXTRA on second day and threatened to throw me out if I didn't pay!!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Joy K, Gestion de l’hôtel
Hello,Thank you for your feedback. I would like to clarify that the additional fee was for the pet, as mentioned on our Expedia page. As part of our policy, which is clearly displayed in the office and communicated during check-in, guests are required to verbally inform us about any pets. This is for the extra deep cleaning that is done after a Pet Room is used. In your case, we did not impose any penalties and only charged the standard pet fee.Regarding the air conditioning, all of our rooms are equipped with functioning air conditioning units. We did not receive any complaints from you during your stay, and upon checking, we confirmed that all units are working properly.We appreciate your understanding and hope to have the opportunity to serve you again in the future.
par un voyageur
Publié le 15 mai 2024 sur Expedia
We had an Expedia booking but they turned my colleague away as they had given the room to someone else. I called to confirm we would not be charged and they said to complain to Expedia, it had nothing to do with them. I said they needed to cancel the room in the Expedia system so I could get my refund. They said this had nothing to do with them.
I am concerned that the room is showing as checked in—the guest was not permitted to check in. Please advise on a refund.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Joy K, Gestion de l’hôtel
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the double bookings of the same rooms on Expedia. Due to the evacuation order, our rooms were fully booked. Please rest assured your card has not been charged, nor will it be charged for this booking. We apologize for any trouble this may have caused and appreciate your understanding.
par un voyageur
Publié le 15 mai 2024 sur Expedia
par un voyageur
Publié le 16 mars 2024 sur Expedia
Very clean had everything I needed
Commentaires de Gestion de l’hôtel
17 mars 2024 par Steven, Gestion de l’hôtel
Thank you.We will do our best.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The owners are very nice and obviously trying hard. However, the fumes and smell from the cleaning solutions used in the room and sheets was very overpowering and it was impossible to regulate the heat…room was very hot! So, sleeping was difficult. I felt safe and the room was clean.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Steven, Gestion de l’hôtel
We apologize for any inconvenience.The thermostat was mounted on the wall.Thank you.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
par un voyageur
Publié le 30 oct. 2023 sur Hotels
par un voyageur
Publié le 10 oct. 2023 sur Hotels
