Note fondée sur 839 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Practical
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Yves, Thank you for the perfect rating!Natalie #Team6
par un voyageur
Publié le 4 août 2023 sur Expedia
Pour un séjour d’une nuit, avant d’aller à l’aéroport, seulement…
par un voyageur
Publié le 14 oct. 2024
Samatha at the front desk was awesome. One of the nicest people you will ever meet!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Amy,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
par un voyageur
Publié le 13 oct. 2024
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sherry,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
par un voyageur de Minneapolis
Publié le 18 août 2024
The hotel had no record of our reservation but they did find a room for us. The hotel isn’t in a very desirable part of Bozeman.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.
par un voyageur
Publié le 15 août 2024
If you are looking for a safe environment to stay, this is NOT it. This hotel is surrounded by homeless encampments and people living out of their cars. There are homeless people roaming all over the property at all hours. After arriving at the hotel, I was involved in an incident in the parking lot with a homeless person before entering the building. I did not feel safe staying here. I would have rather slept in my car in a safe area than leave me car unattended in the hotel parking lot or slept in a room in this environment. The GM Kirsten, was more concerned with collecting a nights rate than the safety of her guests. She denied refunding my unused room when I reported safety concerns and continued to double down and argue through email. This must be the only way this hotel collects rates. I refused to endanger myself or my child by staying here. Do not book this hotel.
par un voyageur de HIAWATHA
Publié le 13 août 2024
The bed and pillows were poor quality. Bed linens were dirty.
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Charles, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
par un voyageur
Publié le 10 août 2024 sur Expedia
The room smelled very strange, like a cleaning solution plus cigarette smoke? The bathroom was very updated and the sink wasn’t clean. Someone was banging on the floor upstairs in the middle of the night. It was an unpleasant stay overall.
Commentaires de Gestion de l’hôtel
15 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Amy, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
par un voyageur
Publié le 10 août 2024 sur Expedia
Basic accommodation, check in staff were great!
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Natalie, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon. Nat#Team6
par un voyageur
DW
Publié le 9 août 2024 sur HotelsNot enough hangers had to go buy some, no dresser and the beds were the worst I have ever slept on
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi David, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
