Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur HomeAway
par un voyageur
Great place
Publié le 23 août 2024 sur HomeAwayCool condo in a newer building in Bozeman. Nice bar and restaurant in the building and easy to get down town from the location.
par un voyageur
Not What We Expected
Publié le 17 févr. 2024 sur HomeAwayVacasa review
I’ll start with the good. Nice location, above bourbon and ponderosa social which were very fun and convenient and it’s a newer build.
That said, we opened the door and initially thought we were in the wrong place, it felt like your grandpas apartment, the front of the fridge was full of personal letters and photos, the space was overfull of old furniture and plants. I love plants but this was to the point of having to turn sideways in some parts of the living room to fit between overgrown trees. Plants, faux plants and pumpkins were in every surface, making some areas unusable.
The thermostat wasn’t functional, when we got in, it was very chilly but after being there for a day it was so hot it was difficult to sleep, close to 80 degrees, but no messing with the thermostat did anything- not even trying to operate the fan worked. There was only one openable window in the unit but it was covered by a non functional blind, so getting cooler air in was a challenge.
This unit backs up to another building that keeps their lights and lit sign on 24 hours a day, so good blinds are really important. The blinds wouldn’t go up to let air in during the day and at night there was a good 2” gap on either side letting a lot of light in. I will say I’m a pretty light sensitive sleeper.
The shower at max temp was lukewarm, so coming home after skiing it was not a good option to warm up in.
I hate to say it but this was just not a relaxing place to stay, I never slept well
Commentaires de Gestion de l’hôtel
8 mars 2024 par VrboOwner, Gestion de l’hôtel
Wes, thank you for taking the time to share your feedback, we're glad our home's location served you well. That said, we're sorry that our home did not match your expectations and for any issues that detracted from your stay. We strive to be transparent with our online listings and our local manager assured us that our photos are current and accurate and match what the home's interior looks like. Additionally, they inspected the thermostat and found it to be in good working order. Please know that you could have reported your concern during your visit and our local team would have been happy to assist as the comfort of our guests is of the utmost importance to us. As the home is above a business the windows are not typically opened and the blinds in the bedroom are usually shut all the way. We regret any inconvenience. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Thank you!
Publié le 5 févr. 2024 sur HomeAwayGreat property
par un voyageur
Trapped outside at midnight in 35degree wind-
Publié le 15 oct. 2023 sur HomeAwayWe arrived on a red eye flight and were only given codes labeled ‘elevator code’ and ‘apartment code’ the business building that this unit is in locks when the businesses close.
This same thing happened to me back in august (we had booked 2 stays right away-Aug/Oct) I got trapped outside from my early morning walk . I contacted the rental Vacasa management 24 hour line they were as helpful as they could be, but, never resolved the issue and I called to check about it this time around worried I’d be trapped outside again at midnight, they still didn’t know about a building code. I was able to figure it out bc I knew someone who knew someone who knew the building manager locally, so was able to get inside
Then we were so exhausted, crawled into bed, which was super lumpy/slanted mattress, with like a giant dip in one side of the bed. I’m the morning we realized there were whiteish crusty liquid stains all over the comforter- so I guess they never washed it. I reported it, they were semi responsive-but by that time I had already taken matters into my own hands again, bc I knew a think comforter like that would take awhile to clean, I washed it myself.
The apartment is lovely, but the communication, the cleaning, and now the safety (getting trapped outside unable to access after hours) is to be questioned, and nothing was ever offered in amends to all of the hassle besides a thank you for your patience while we work on this.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
par un voyageur
Great location
Publié le 24 sept. 2023 sur HomeAwayGreat location, clean and easy to access. The only drawback was the later check in 4pm and early check out at 10am. You also can’t get later check out by request, which I did try.
par un voyageur
Wow! Cool place
Publié le 2 sept. 2023 sur HomeAwayOur stay was really nice. The place is comfortable, clean and very homelike. Lots of plants and comfy places to hang out. There are good restaurants and even a small bowling alley and pool hall in one of them. The only thing that was very concerning, is that in the early morning I got up early, went for a walk, and then was completely locked out of the building!!! The codes for the elevator and getting in to the actual apartment/condo were accurate, but I was NEVER given a code to get IN TO the main building!!! I was completely trapped outside. My husband was inside sleeping, but not answering his phone. I stood outside for almost a half hour, before someone who worked in the building came by and was able to provide a code to let me in. When I communicated this to the Vacasa rental people, they received the information from me, but..... we have also rented this place again in October and we don't arrive at night until after midnight and I"m sooo afraid we aren't going to be able to get in late at night and be stuck outside. They told me to check back with them 24 hours before our check in to be sure to get the codes, but it feels to me, like THEY should loop back in with me and be sure to let us know that they have a code for that. So that was weird and is a bit of anxiety about our next trip. We may or may not keep our reservation because of it.
Commentaires de Gestion de l’hôtel
17 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Mendy, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the door code issues you experienced during your time with us. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
DO NOT STAY HERE IF YOU LIKE SLEEPING
Publié le 10 mai 2023 sur HomeAwayThis property is located above a bar that plays loud thumping music where the hours are 9:30 to close which was after midnight. My friend and I were unable to sleep both nights until the bar closed. We were there for work so it was terrible to have two poor nights of sleep. I asked to be moved to another location and was told they only could do it if we paid for an additional night which we did not need. I asked for a refund or a discount but was denied both. I am very disappointed in my stay here.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We apologize for any noise disruptions you encountered during your stay. Please know that we strive to provide every guest with a relaxing stay, and while surrounding noise is often out of our control, we always make an effort to remedy noise complaints when notified. We made our local operations manager aware of all your concerns. Again, we apologize for the impact this had on your visit, and we appreciate this feedback as a means to continually improve. We hope to host you again soon.
par un voyageur
Apartment was Dirty
Publié le 9 mai 2023 sur HomeAwayI rented this VRBO for three nights from May 2-5, 2023. The apartment was dirty, including a dirty shower curtain, sheets, and urine stains on the mattress. When I arrived on May 2, I received a text message from Vacasa asking me to rate the cleanliness of the apartment. I was in a hurry to meet people for dinner, so I took a quick look around, including pulling the covers down on the bed. I saw what appeared to be a waffle style boot print on the sheets. I quickly sent a rating of 2 out of 5 on cleanliness. Vacasa offered to send someone to clean it, but I was headed out so I decided I would just wash the sheets myself when I returned. When I got back from dinner, I took the sheets off the bed to find a urine stained mattress. I texted the Vacasa person, informing of the urine stains, and notified the Vacasa person that I would leave in the morning. Having stayed for only one of the three nights I rented the place, I asked for a refund for the two other nights and of the cleaning fee. The Vacasa person responded that they would not refund any of the nights, but might refund the cleaning fee. To date nothing has been refunded. I slept on the couch (thankfully I brought a sleeping bag) and left the next morning. After departing I notified the Vacasa person I had left and indicated their mattress needed to be replaced. The Vacasa person responded, “I appreciate you bringing this to our attention. We hope your experience was awesome and we can’t wait to see you again soon.” Avoid this place, it’s dirty and the rental company is unprofessional.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Todd, we are disheartened to read you encountered issues that detracted from your stay. We truly apologize for the home not being properly cleaned upon your arrival. Please know that this is not the high standard we hold ourselves to as we take our guests' comfort very seriously. We hope the compensation you received helped alleviate some of your frustration. Additionally, our local manager assured us that since your stay, the home has been deep-cleaned and a new property caretaker is overseeing this property. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Great Location - Dusty Condo
Publié le 23 avr. 2023 sur HomeAwayLoved the location and the restaurants in the building! The condo lay out is nice, but it was noticeably dusty causing the air to smell stale. There was a very visible later of dust on all of the plants and the air vent above the main door. There was a bunch of mud stuck to the shower curtain as well, like someone tried to wash a dog or thier muddy feet off in the shower
Ultimately would stay again! Hopefully a bit more clean and less plants.
