Note fondée sur 562 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par elianne de Marseille
Très décevant
Publié le 9 mars 2015 sur HotelsCet hotel ne mérite pas ses 4 étoiles. C'est un motel vieillot qui a été entièrement rénové. L'intérieur des chambres est décoré avec goût et tout y est très propre. Petite piscine chauffée au milieu du jardin. Attention l'entrée de l'hôtel se situe en plein virage, cela peut être dangereux, pour traverser et aller a la plage...le plus gros problème vient de l'accueil !!! Nous avons été retardé car la route principale était fermée, il n'y avait personne a notre arrivée vers 19h 30 .... Et aucun moyen de récupérer nos clefs... Nous avions réservé et payé 2 chambres et sans l'aide d'une cliente qui a bien voulu téléphoner à un numéro que nous n'avions pas...nous étions à la rue ! Une demi heure après un type très mal élevé nous a remis nos clefs, en maugréant que nous aurions dû prévenir de notre retard ! Son intervention a duré 3 secondes, il nous a bien fait sentir que nous l'avions dérangé....nous avons été soufflé par son attitude, vraiment pas digne d'un manager professionnel ! Pour le prix demandé, nous espérions un accueil chaleureux. Je ne recommande pas cet hotel, d'ailleurs a notre départ encore personne a la réception il était 11 h du matin ! Par la suite je me suis rendue compte que mon nom était complètement déformé, que le papier que l'on doit mettre en évidence sur le pare-brise ne comportait pas la bonne date...bref, pas très sérieux tout ça, Déçue...
par un voyageur
Publié le 23 sept. 2024 sur Hotels
My sister and I stayed at Tropics Isles, we found it pleasant, clean and friendly staff. We will be back, only next time directly on the beach.
Barbara Bader
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Managment, Gestion de l’hôtel
Thank you for your positive feedback! We're delighted you had a great experience and enjoyed the location. We appreciate your kind words and look forward to welcoming you back
par un voyageur
Publié le 17 sept. 2024 sur Expedia
*BED BUGS* We stayed at this airbnb for my mothers birthday. 3 out of the 6 of us who were staying there came back with bites all over their legs. Some of the lights inside the airbnb did not work, we had to request someone to come fix them. The outside big patio lights did not work. During our check-in, the front desk lady gave me 3 different codes to the lockbox because she was very distracted. Maintaince had to come by and figure out the code with me to enter. I spent 30min out in the heat trying to get in. Only nice thing about this place was being able to swim in the pool and the beach was walking distance.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Managment, Gestion de l’hôtel
We THANK YOU for the Feedback and sincerely apologize for the inconvenience it caused to you during your stay. We have taken your feedback very seriously and corrective steps are in place for the better services. Feedback from our valued guests like you help us to constantly improve the quality of services.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I already shared my feelings with the property. I will not be back again. If I didn't have a credit, I wouldn't have gone there in the first place. I waisted my credit.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Managment, Gestion de l’hôtel
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
I was a little scared when I booked because trip advisor had mixed reviews but we loved everything about our staff if you were in the fence do it ! Great place location and service it’s a quaint awesome beach and would come back again !!! Kid friendly too ! My children loved it !!!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Managment, Gestion de l’hôtel
Thank you for your positive feedback! We're delighted you had a great experience with our staff, found the room clean, and enjoyed the affordability and location. We appreciate your kind words and look forward to welcoming you back.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Excelent
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Managment, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and hope to welcome you back soon
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Managment, Gestion de l’hôtel
Thank you for your review! We're delighted you had a great experience, and we look forward to welcoming you back.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
My room was 301 and honestly the room is quite old, they were not dirty but noises came out from all sides, if they walked upstairs everything was audible, the first night we could not sleep because of all those noises we had to buy earplugs. We could never use the pool because the guests of the hotel that was opposite also have access and it was full of a family that was more than 30 people.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Managment, Gestion de l’hôtel
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
I planned this vacation to relax at a nice quiet place, this was a bad choice, really noisy, pool really small, full of people screaming with loud music, and the pool is like right outside the rooms, so we couldn’t even be in our room, we bought a bottle of wine thinking we could seat in the terrace and relax. Well, that did not happened, my friend who stayed next to me went to the front desk and they just told her there was nothing they could do during the day, after 11pm we could call the police. We could not sleep since there were a lot of people staying in the room above us and they spend the night walking and making noice, this Ana maria Island inn is nothing like what you see in medias. Dont go there if you want to relax.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Managment, Gestion de l’hôtel
We're deeply sorry to hear about your experience. This is not the standard of service we strive to provide. Your feedback is invaluable, and we're addressing this issue immediately to ensure it doesn't happen again.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Managment, Gestion de l’hôtel
Thank you for your positive feedback! We're delighted you had a great experience and enjoyed the location. We appreciate your kind words and look forward to welcoming you back.
