Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Misleading
Publié le 4 mai 2024 sur HomeAwayAlmost every window had a crack or a hole, patched only with clear tape. Some windows had no panes, just the storm windows to keep out weather. The "queen" bed is an uncomfortable full mattress on a queen frame - that's squeaks horribly every time you move. The couch bed was also very uncomfortable.
The previous guests did not follow the checkout procedure and no one else ever fixed it b/c there was hair on the pillowcases when I arrived, indicating the beds were slept in and not remade with clean sheets.
The water pressure was so low and the over programmed spaceship of a washing machine couldn't understand that, so every load of wash took over an hour.
A previous guest left almost a full fridge of food - already prepared things and leftovers starting to rot that I had to clean out. And, finally, despite having over 20 spoons in the drawer, there were only about 5 forks, which made the family birthday party we tried to have a little awkward. Not a baking pan in the place.
Commentaires de Gestion de l’hôtel
10 juin 2024 par VrboOwner, Gestion de l’hôtel
Erin, thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay at our property. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all our guests.-Upon receiving your review, we immediately took action to address the issues you raised. We have since terminated our contract with the previous cleaning service. Our original cleaners, who maintain our standards of excellence, have been rehired to ensure the property is brought back to its pristine condition.-We understand the importance of a good night's sleep, and we are in the process of replacing the uncomfortable mattresses and addressing any squeaks in the bed frames. Additionally, we have inspected all windows to ensure they are properly sealed and have replaced any damaged panes.-Regarding cleanliness, we are deeply sorry for the oversight with the bedding and food left behind by previous guests. Rest assured, we have thoroughly cleaned and sanitized the entire property, including the refrigerator, to prevent any future occurrences.-Regarding the water pressure and washing machine concerns, we have taken proactive steps to address them. Specifically, we have replaced the water filter in the basement and installed a new sink nozzle. These improvements have positively impacted the water system's pressure, resulting in a much better experience for our guests.-We regret any discomfort or inconvenience you experienced during your stay, especially during your family's birthday celebration. We have taken note of the utensil shortage and lack of baking pans and will ensure the kitchen is fully stocked.Please accept our sincerest apologies once again, and we hope you will consider giving us another opportunity to exceed your expectations in the future. As showcased by numerous positive reviews, the owners are dedicated to delivering five-star experiences. They eagerly anticipate hosting many more delighted travelers at their property.
par un voyageur
Convenient
Publié le 5 nov. 2023 sur HomeAwayIt was close to family
par un voyageur
Acceptable accommodations but somewhat misleading
Publié le 5 sept. 2023 sur HomeAwayThe main room was nice, although the pictures make it seem larger. There were several issues & misleading descriptions:
1. The screens on the porch were all open at the bottom. This lead to a huge amount of bugs not only coming into the porch, but then into the house even when you tried to move quickly to shut the door behind you. I got 3 mosquito bites immediately upon our arrival.
2. The main bathroom door does not close properly - we were unable to latch it.
3. The main bedroom lists a queen sized bed but it is definitely a full. My husband is 6'2 and felt very cramped.
4. There were only 3 dining chairs at the table. Odd choice for a 4-person table. One of us had to sit at the raised kitchen bar during meals and games.
5. The "firepit" outside was filled with debris - we weren't even sure it was a firepit. Plus there are no chairs even if we wanted to clear it out and light a fire. If there aren't outdoor chair options, I recommend making a note so people will bring camping chairs.
6. The chairs on the screened in porch were filthy - I tried to clean them off but there was long-term dirt and mold that would not wipe off.
7. It appeared that the cleaning team left before they had finished. There was an unwashed comforter and towels in the washing machine and a load of sheets in the dryer.
We have stayed at many VRBO properties and this was the first time we felt mislead and that the property was overpriced - definitely not a good value.
Commentaires de Gestion de l’hôtel
5 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Diane, we apologize for your recent stay falling short of your expectations. Your feedback is important to us, and we take it very seriously. The homeowner would like to address your concerns:
We are sincerely sorry for the unacceptable condition of the cottage during your visit. Please know that we have taken immediate action by replacing the cleaning staff to ensure that such issues do not recur in the future. We appreciate you bringing these concerns to our attention.
Thank you for choosing our property, and we sincerely apologize for any inconvenience you experienced during your stay.
par un voyageur
Badly neglected
Publié le 19 août 2023 sur HomeAwayThe master bedroom bed has a Full sized mattress, NOT a Queen!
The grass was 6-8 inches high and remained uncut the entire 2 WEEKS we were there (Only 2 rainy days during our stay.)
We got out of the car and were SWARMED by mosquitos! We ran for the screen porch. The screens in the dirty, TINY screen porch are full of holes and some of the screens are torn away from the frame. No one would ever want to sit on the flattened, moldy seat cushions.
The washing machine was jammed full of stinky, sour laundry.
One smoke detector was dangling from a wire and a second one was completely missing from it's base.
The WIFI instructions from EVOLVE were wrong. We called the contact number and a guy named Steve helped us.
We told Steve about the laundry, washed-out driveway, smoke detectors, and grass. He got someone to out the next day to deal with 3 of those things. The only reason we're giving 2 stars instead of one is b/c Steve was so responsive.
My hair dryer tripped the circuit breakers no matter which outlet I used.
We killed carpenter ants inside the house the entire time we were there.
Several windows have broken glass. Broken storm windows and screens have holes. Dirty, broken mini blinds in bedrooms. No curtains or blinds anywhere else.
We invited a friend to visit us. She called from the road and said, "I'm at the address you gave me but this can't be right, this place is pretty run down." That said it all.
Might be better in winter.
par un voyageur
Love this little house, perfect for my family.
Publié le 7 août 2023 sur HomeAwayThis is our second stay here and it affords everything a family needs from a complete kitchen to a fully loaded bathroom and laundry access. Front yard is nice for the kids to play. I have very minor complaints, but honestly they're not worth mentioning because overall this home is clean, inviting and comfortable. I would definitely recommend to other travelers.
par un voyageur
Loved it!
Publié le 30 avr. 2023 sur HomeAwayHadn't felt that relaxed in years! Very cozy, awesome wood fireplace! Comfortable beds and very easy check in/out instructions. We wish we could have stayed longer!
par un voyageur
Quite property, very private
Publié le 12 sept. 2022 sur HomeAwayWe loved that this property was out of town. It was quite, comfortable & we saw tons of wildlife in the yard.
par un voyageur
Publié le 5 juill. 2022 sur Expedia
Great little house! Cute interior. Kids loved the bunk beds and record player. Kitchen is modern/updated. Very clean. Host was helpful when we had a question at check-in. Would recommend.
par un voyageur
deeply mediocre
Publié le 30 juin 2022 sur HomeAwayRustic is right, but it could at least be clean. This cabin has a carpenter ant infestation. We had to vaccuum up ants repeatedly. They were in every room. There were visible crumbs on the counter and cobwebs in corners. Most of the windows were unusable due to holes in screens that let more bugs inside. When we got there a bunch of fuses were blown. Photos of the kitchen give the impression that the cabin has been redone, but the master bed is old and uncomfortable and the couches aren't great either.
Commentaires de Gestion de l’hôtel
29 août 2022 par VrboOwner, Gestion de l’hôtel
Hi Kate, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
- We apologize for the screens and will be addressing any ones with holes shortly
- Our cabin was deep cleaned in the spring, but you are right it is in a live and vibrant natural environment. For travelers coming from the city, it is not as common to see webs and ants, but they are a part of the surroundings here
- Every year the ants come in for a week or two and then they leave, and webs are common in this area during the summer
We have beautiful lakes nearby and hiking trails to enjoy. Thanks for letting us know about your stay!
par un voyageur
Cozy get away
Publié le 24 mars 2022 sur HomeAwayWe really enjoyed our stay despite the rainy weather. The home is nicer than the pictures show! Very cozy, especially with the wood stove going. Plenty of cooking utensils, sheets, towels etc. The owner is easy to work with and was kind enough to allow us to adjust our days due to an unexpected dental surgery that came up. The master bed is quite high, so if you are on the short side, you may want to bring a little step stool, but bedding was clean and comfy! The area is secluded and peaceful, but close to skiing and parks. We enjoyed a fantastic dinner at Bubba’s! Be careful on the road heading out…there’s a big dip not too far out so go slow. We will stay here again!
